About This Role:
We are seeking a highly skilled Key Account Manager to join our team. As a Key Account Manager, you will be responsible for defining key performance indicators (KPIs), managing channel KPIs according to company goals and targets, and developing a deep understanding of key customer needs through the definition of customer journey maps.
Key Responsibilities:
* Develop comprehensive sell-out plans to facilitate sales growth
* Ensure timely delivery of products and services to customers
* Maintain strong relationships with existing customers and identify opportunities for expansion
* Act as a liaison between key customers and internal teams
* Share regular progress reports and forecasts with stakeholders using internal and external metrics
* Leverage CRM capabilities to increase business opportunities and maximize sales and marketing effectiveness
* Participate in trade shows, fairs, and customer events
* Collect competitors' catalogues, samples, and pricing information in coordination with merchandising departments
* Monitor credit limits and unpayment reports in coordination with credit departments
* Spend at least 50% of time on the field, including international trips
Required Skills and Qualifications:
* Bachelor's degree in Economics or Sales Strategy; Master's degree preferred
* Proven experience as a Key Account Manager or Sales Manager, minimum 2-3 years, preferably in safety or international environments
* Microsoft Office (Word, Excel, PowerPoint) and CRM proficiency (SalesForce.com)
* Experience in sales and providing solutions based on customer needs
* Strong communication and interpersonal skills with ability to build relationships with professionals at all organizational levels
* Excellent organizational and project management skills
* Ability in problem-solving and negotiation
* Organized and able to manage priorities
* Fluent in English, Italian, and French; fourth foreign language considered a plus
Why Work with Us?
This is an excellent opportunity to join a dynamic organization that values passion, technological innovation, and craftsmanship. You will have the chance to learn, grow, and express your personality and talent. We believe in diversity and welcome applications from qualified candidates regardless of their background. We are committed to building a diverse workforce and promoting equal opportunities.