Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards Troubleshoots and resolves customer complaints […]
Professional telephone and written customer support for hardware and software problems
Provide customers with product and service information […]
Enter the corresponding data in the customer database, update existing customer information
Ensures accurate and timely reports management (document all call information) […]
Able to quickly build relationships, understand underlying issues and