Il Picciolo Etna golf resort & SPA is an exclusive 5* golf resort in Castiglione di siciliais seeking a highly organized, detail-oriented, and personable Spa Secretary to join our exceptional team. As the first point of contact for our esteemed spa guests, you will play a crucial role in ensuring a seamless and luxurious experience. Responsibilities: - Warmly greet and assist spa guests with inquiries, appointment scheduling, and check-in/check-out procedures. - Manage the spa's appointment book efficiently, optimizing scheduling and minimizing conflicts. - Process payments, handle billing inquiries, and maintain accurate financial records. - Maintain a clean, organized, and welcoming reception area. - Assist spa therapists with administrative tasks, including preparing treatment rooms and managing supplies. - Handle guest feedback and concerns with grace and efficiency, escalating issues to the Spa Manager when necessary. - Maintain confidentiality of guest information and spa operations. - Perform other administrative duties as assigned to support the smooth operation of the spa. - Proven experience as a secretary or administrative assistant, preferably within a spa or hospitality environment. - Excellent organizational and time-management skills with a strong attention to detail. - Must be fluent in English and other languages are preferred - Exceptional communication and interpersonal skills with a professional and courteous demeanor. - Proficiency in Microsoft Office Suite 1 (Word, Excel, Outlook). - Passionate for Hospitality and with a strong attitude to interpersonal relationships Benefits - Seasonal contract according to Italian law "C.C.N.L. Settore Turismo - Federalberghi." - Training and development opportunities. - Meals provided - Accommodation maybe provided upon request - Time off: Enjoy 2 days off per week All CVs must be submitted with explicit authorization for the processing of personal data in accordance with EU Regulation n. 2016/679 - GDPR. The data will be used exclusively for the current selection process. This job offer is extended to both genders in compliance with laws 903/77 and 125/91 Contratto di lavoro: Tempo pieno