Job DescriptionSta pensando di candidarsi? Non aspetti, scorra verso il basso e invii la sua candidatura il prima possibile per non perdere l'occasione.We are looking for a LEGO Certified Stores (LCS) Senior Key Account Manager to support the LCS development in the market.This is a significant role for the Italian market, with responsibility to develop the LCS network leading the retail operation and negotiation with the franchise partner. You will be part of an international and diverse teamPlease note This position will be based in our LEGO Sales Office in Milan, and will follow a hybrid working model with 3 days in the office and up to 2 days remotely. Relocation support is not offered.Core ResponsibilitiesLEGO Certified Store business development Define the store network development strategy for the market mapping out the opportunities to build Certified Stores considering the overall market potential, distribution points and LEGO Brand penetrationBusiness planning Take ownership for the yearly business plans for each store and lead yearly business plan meetings with respective Country Manager and Sales Leadership team, and store operator to establish shared expectations of business performanceLCS Operator management Build strong relationships with LEGO Certified Store operator as well as building strong relationships with LEGO key collaboratorsLCS operation excellence Store opening excellence ; Roll out and governance of the Store Operating Manual ; Define assortment and implement Visual Merchandising guidelinesTraining Organize store managers training to secure the store is operated according to LEGO guidelines and expectations ; Implement Customer Satisfaction TrackingMarketing Guide and support the LCS operator to implement the defined marketing activities for the full yearDo you have what it takes?Several years of experience in a commercial customer-facing role e.g. Key Account ManagementComprehensive understanding of the Retail sector and store operatio