Company profile
M-Cube is a leading company in In-Store Digital Engagement solutions, offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry .
M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store.
With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors.
The job
The Customer Support Specialist actively takes part in client support and product exchange procedures, both over the phone and through e-mail. You must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a Customer Support Specialist, you must also have excellent customer service and communication skills.
Your responsibilities
* Handling customers inquiries, problems or questions over the phone or through e-mails
* Handling product exchange logistics by insuring the shortest possible exchange procedures
* Updating the internal data base with any modifications or changes on the present status of our customers
Your profile
* English Level C1
* Proficiency in MS Office
* Proficiency in IT and Tech tools
* Great communication and interpersonal skills
* Autonomous, organized and stress resistant
Would be a plus
* Proficiency in a second language (French and/or Dutch) written and spoken
* Previous experience in technical customer service/Help desk is an asset
* Ability to diagnose a technical problem and identify the solution to resolve
* Knowledge of collaborative work software virtualized environments (CMS, Helpdesk softwares, GSuite, etc.), ssh consoles, VPNs and settings in JSON forma
* Knowledge of Audio / Video environments (file formats, streaming formats, Audio / Video connections, screen settings, encoding)
Our offer
* A salary in line with experience and market conditions
* Meal vouchers and employees discounts platform
* The opportunity to work remotely in accordance with the Company hybrid working policy
Workplace: Trieste
Job Types : Temporary, Full-time
Contract length : 6 months
Equal Opportunity Statement
This job posting is open to all qualified candidates. We are committed to equal opportunity and fair treatment, and we consider applications without discrimination on the basis of gender, gender identity or expression, sexual orientation, age, nationality, ethnic origin, disability, religion, or any other characteristic protected by applicable laws. We value diversity and strive to create an inclusive workplace where everyone can contribute to our success.