Overview
Amazon is looking for high-potential leaders who are ready to own their impact in Amazon Operations as experienced managers. You will be a front-line leader invested in developing a people-focused leadership style while mastering the tools, processes, and operations that have created a customer-centric company. If you want to shape the future of online retail and are dynamic and organized, join our team in Amazon Operations.
A Delivery Area Manager leads a team of shift managers and associates in the daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with stakeholders including management representatives and their functional teams. This role manages site and/or complete areas/shift, as well as support functions and external stakeholders.
Key responsibilities
* Day-to-day management of inbound/outbound operations, focusing on the delivery of Amazon orders direct to customers.
* Lead a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
* Ensure a safe workplace, properly trained people, and that their needs are addressed so they can focus on their jobs.
* Lead change at internet speed; apply innovation to drive continuous improvement within the organization.
* Route shipments within the Amazon Logistics coverage area.
* Support and assign job duties to process assistants.
* Adapt to sudden changes and growth according to operational necessities.
* Track and monitor sorting operations and drivers’ dispatch.
* Review the operational forecast and determine productivity requirements for sort operations; manage a team to meet building goals.
* Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers.
* Proactively identify and lead process improvement initiatives and lean tools.
A day in the life
You’ll work on a shift pattern at one of our sites, ensuring productivity and a culture of safety while upholding quality and area performance standards. You’ll oversee process improvements within your area and drive implementation. A typical day includes routine team management, daily operational responsibilities, process improvement, and wide-scale operational contingency tasks.
About the team
Amazon Logistics, or AMZL, handles all delivery duties in partnership with third-party distribution businesses. We use creative thinking and continuous improvement to deliver millions of products to customers, with a goal to make the delivery experience as smooth as possible and to roll out global delivery solutions for new concepts.
Our team is people-focused and supportive, with many team members working through the night. We focus on operations with 24/7 shifts in most locations.
Each year we raise the bar for customer experience with new, innovative delivery services, exploring ways to overcome industry-wide logistics challenges and reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology.
Inclusive culture
Amazon embraces differences and is committed to a culture of inclusion. We host ongoing learning experiences. Our culture of inclusion is reinforced by our 14 Leadership Principles, which encourage seeking diverse perspectives, being curious, and earning trust.
Work-Life
We believe balancing personal and professional life is critical to long-term happiness and fulfillment.
Mentorship & Career Growth
We support new members and value knowledge sharing and mentorship. We strive to assign projects that help each team member grow into a well-rounded professional.
Basic Qualifications
* Bachelor’s degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
* 3+ years of employee and performance management experience
* Flexibility to work a schedule that includes weekends, nights, and/or holidays
* English – Intermediate to Advanced (B2+)
Preferred Qualifications
* 2+ years of performance metrics, process improvement, or lean techniques experience
* Bachelor’s degree in supply chain management, operations, engineering, analytics or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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