Overview
Your Tasks
You will join our e-commerce team based in Milan as Key Account Manager for Nivea, Labello & Hansaplast.
Responsibilities
* In this role, you will play a key part in accelerating our e-commerce growth by managing and developing strategic customer relationships with main Marketplaces & Omnichannel E-retailers. You will act as a trusted partner for key accounts, translating customer needs into tailored commercial strategies and ensuring sustainable, long-term value creation for both the company and its partners.
* Analyze strategic marketplaces and identify market and channel opportunities in the Marketplaces world
* Lead regular meetings and business reviews with clients to align on objectives and performances
* Work closely with internal teams such as marketing, shopper & costumer, controlling, supply chain and customer service
* Plan and execute online visibility and promotional initiatives
* Develop, maintain and update account development plans
* Track performance KPIs and prepare commercial reports
* Proactively manage issues and support future growth initiatives
Organization & Reporting Line
You will report directly to the Pure Players & Omnichannel Italy Lead and collaborate cross-functionally with multiple internal stakeholders.
Your Profile
* Degree in Economics, Marketing, Business Administration or related fields
* 2–4 years of experience in Sales, eCommerce, Marketing or Trade Marketing roles
* Strong interest in digital channels and e-commerce dynamics
* Experience and knowledge of social commerce, including the management of sales and campaigns on social platforms; collaborating with Digital Marketing team
* Strong knowledge of major online Beauty & Personal Care marketplaces such as Zalando, and similar platforms and understanding of marketplace business models
* Experience in catalog and product content management in line with marketplace guidelines
* Knowledge of pricing, promotions, and Retail Media solutions
* Ability to analyze marketplace performance data and identify growth opportunities
* Excellent communication, negotiation and relationship-building skills
* Proactive mindset, strong ownership, results orientation and adaptability in fast-paced environments
What We Offer
* Permanent, full-time employment contract
* Competitive compensation package with performance-based variable incentives
* Company tools and a structured benefits program
* A dynamic and collaborative working environment with opportunities for professional development
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