Social network you want to login/join with:www.hcltech.comPermanent / Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We drive progress through capabilities in Digital, Engineering, and Cloud.Our diverse, creative, and passionate people are the core of our success. We strive to help them excel and find their potential.We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.Your Role ResponsibilitiesWe are looking for a Digital Customer Engagement Manager to make a significant impact on our SAP project. Your responsibilities will include:Supporting sales-to-delivery handovers and customer onboarding to SAP Enterprise Cloud Services.Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services.Managing overall service/project delivery within scope, budget, and timelines.Supporting de-escalation of critical customer issues.Collaborating with Major Incident Management, SAP Customer Office, and SAP Product Support for critical situations.Participating in customer release and maintenance activities.Assisting customers with technical requirements throughout their lifecycle within SAP Enterprise.Executing problem management and continuous improvement initiatives.Liaising with SAP stakeholders, especially virtual customer success partners, to ensure customer success.Reviewing account status and analyzing the need for account transition based on growth and complexity.Ensuring systematic onboarding of associates with mandatory training documentation.Facilitating continuous knowledge transfer sessions on new topics and refreshers.Qualifications ExperienceTechnical skills required:Minimum 5 years of SAP Basis expertise.Hands-on experience with HANA database.Mandatory experience in SAP Upgrade Migration (OS/DB).Experience with SaaS integrations (Ariba, Salesforce, C4S, etc.) is a plus.Hands-on experience with cloud platforms (AWS, Azure, GCP).Italian language proficiency at C2 or native level.English proficiency at B2 level or higher.Work Experience5-6 years in multinational software/IT organizations.At least 5 years of SAP S/4HANA knowledge.2+ years of cloud-related experience (Solution Management, Consulting, or Delivery).Why UsFast-growing global tech company with offices in 50+ countries and 225,000 employees.Highly diverse workforce with 165 nationalities.Opportunities to work globally and remotely.Virtual-first environment promoting work-life balance and flexibility.Dedicated to your growth with learning and career development programs.Comprehensive employee benefits.Certified as a great place to work and a top employer in 17 countries.Equality Opportunity for AllWe celebrate diversity and are committed to providing equal employment opportunities to all applicants and employees, regardless of race, religion, sex, age, national origin, or other protected classes, in accordance with applicable laws.
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