Ph3BENEFITS /h3 ul liMy MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. /li liMy MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. /li /ul h3MISSION /h3 pResponsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. Works alongside the team to meet and exceed customer service expectations. /p h3RESPONSIBILITIES /h3 ul liPersonalize guest interactions by using their name during conversations. /li liMaintain accurate guest profiles, ensuring compliance with data regulations. /li liStay informed about VIP arrivals and ensure a proper welcome. /li liHandle front desk administrative tasks, including billing and credit card processing. /li liManage guest complaints with professionalism and empathy. /li liCommunicate important information to front desk management. /li liContinuously improve skills and contribute to front desk best practices. /li liSupport the Revenue team by maximizing upselling and cross-selling. /li liEnsure smooth and efficient check-in/check-out processes, including digital check-ins. /li liHandle internal and external guest phone requests when necessary. /li liAct as a hotel ambassador, upholding service standards at all times. /li liAddress guest inquiries and requests efficiently within an acceptable timeframe. /li /ul h3CUSTOMER EXPERIENCE /h3 ul liComply with brand standards and operational guidelines. /li liPersonalize guest experiences by anticipating and exceeding expectations. /li liHandle customer incidents and elevate unresolved issues. /li liSupport the hotel’s Sensory Architecture and promote its services, events, and experiences. /li /ul h3REQUIREMENTS /h3 ul liEducation: University degree or vocational training in Tourism, Hospitality, or similar. /li liLanguages: Advanced English; a third language is a plus. /li liExperience: At least 1 year in customer service. /li liSkills: Hotel operations, check-in/out procedures, customer service, complaint handling, organization, and communication. /li /ul h3CONTRACT /h3 ul liFixed-term contract. /li liLevel C2, CCNL Turismo AICA. /li /ul pAt Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. /p pWe promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe diversity and inclusion among our employees are essential for our success as a global company. /p pAdditionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible. /p /p #J-18808-Ljbffr