PSocial network you want to login/join with: /ppVT Markets is an award-winning multi-asset brokerage trusted by clients in over 160 countries. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment with over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future. /ppbYour Role in VT Markets /b /ppAs our Sales Manager for Cr team, you will be the primary point of contact for VT Markets' trading clients, responsible for nurturing relationships that drive client satisfaction, retention, and portfolio growth. Working closely with our sales, operations, and compliance teams, you will manage a diverse portfolio of clients while ensuring they receive exceptional service and support throughout their trading journey. Your role is crucial in maintaining VT Markets' reputation for outstanding customer service and contributing to our continued growth in competitive financial markets. /ppThis is a remote-based psoition. /ppbYour Responsibilities /b /ppbClient Acquisition Development /b /pulliGenerate and develop new trading clients through proactive outreach and relationship building initiatives /liliMaintain regular, high-volume client contact through various communication channels including phone, email, and digital platforms /liliBuild and nurture strong, long-term relationships with both new and existing clients to maximize retention and satisfaction /li /ulpbClient Service Support /b /pulliEnsure exceptional customer satisfaction through professional, timely, and solution-focused communication /liliPromote VT Markets' comprehensive suite of products and services effectively to meet individual client needs and trading objectives /liliProactively follow up on client inquiries and provide high-level support to resolve issues and enhance client experience /liliDeliver comprehensive training and education to clients on trading platforms, systems, and market strategies /liliConduct detailed client portfolio analysis and implement strategic actions to optimize client trading performance and engagement /li /ulpbCompliance Collaboration /b /pulliEnsure strict adherence to company legal guidelines, regulatory requirements, and compliance procedures in all client interactions /liliCollaborate effectively with sales, operations, and other departments to deliver seamless client experiences /liliAchieve individual and team performance targets including client retention rates, portfolio growth, and satisfaction metrics /li /ulpbWhat Success Looks Like /b /pullibClient Portfolio Growth /b: Successfully expand and maintain an active client base with consistent portfolio growth and high client engagement levels /lilibCustomer Satisfaction Excellence /b: Achieve outstanding client satisfaction scores and retention rates through proactive relationship management and superior service delivery /lilibCompliance and Performance Leadership /b: Maintain 100% compliance with regulatory standards while consistently meeting or exceeding individual and team performance targets /lilibClient Portfolio Excellence /b: Successfully grow and maintain a high-performing client portfolio with strong retention rates and increased trading activity /lilibCustomer Satisfaction Leadership /b: Achieve exceptional client satisfaction scores through proactive relationship management and superior service delivery /lilibRevenue Impact /b: Contribute meaningfully to company revenue growth through effective client development and cross-selling of products and services /li /ulpbWhat Makes You a Great Fit /b /ppbJob Experience Education: /b /pulliMinimum 1-2 years of experience in Customer Support, Account Management, or Client Relations roles within financial services companies /liliBachelor's degree in Finance, Business, Communications, or related field preferred /liliDemonstrated track record of managing client relationships and achieving customer satisfaction targets /li /ulpbTechnical and Functional Skills: /b /pulliDeep understanding of FX/Multi-asset markets, trading platforms, and brokerage operations /liliProficiency in CRM systems and sales management tools /liliStrong analytical skills to assess market opportunities and client needs /li /ulpbSoft Skills: /b /pulliExcellent verbal and written communication skills with ability to present to senior stakeholders /liliSelf-motivated and autonomous working style with strong organizational and time management abilities /liliPositive attitude, resilience, and enthusiasm for building long-term business relationships /li /ulpbOther Requirements: /b /pulliFluency in English and Italian. /liliAdditional languages will be considered a significant advantage /liliWillingness to travel within markets as per business needs /li /ulpbWhat We Offer /b /ppAs official partners of Newcastle United F. C., and Maserati MSG rating, VT Markets aspire to break the ancient boundaries of traditional personal finance. Through a culture of transparent and objective performance management, we are in constant pursuit of excellence, individually and collectively. Here, collaboration and intrapreneurship is incentivized and we aim to empower everyone to understand their contribution to strategic business outcomes through their individualized roles. You can expect personal growth as we aim to lead this fast-growing industry alongside a global team of diverse cultures across over 15 countries. /ppbYour Journey After Applying /b /pulliScreening interview with our talent acquisition partner /li /ulpbPlease note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. /b Check our Blog for more information. /ppBank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. /p #J-18808-Ljbffr