At Hyatt, we believe our guests choose us because of our caring and attentive associates who deliver efficient service and meaningful experiences. Working at Hyatt means being part of an environment that demands exceptional performance while offering great rewards, career growth, and a supportive culture. We are seeking a knowledgeable and passionate Guest Experience Agent to join our Thompson Rome Pre-Opening Team!
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We are seeking a charismatic and service-driven Guest Experience Agent to join the opening team of the Thompson Rome, a new 5* luxury lifestyle hotel in the heart of Rome!
About the Role:
As a Guest Experience Agent, you will be the first point of connection for our guests before arrival, during and after the stay. You will create meaningful interactions and memorable moments throughout the guest journey while sharing your knowledge of Rome and its rich history.. You will embody the spirit of refined hospitality, ensuring every guest journey reflects elegance, warmth, and a deep sense of place.
Profile and Key Responsibilities
* Reports to the FO and Rooms Division Manager
* Deliver a warm, personalized welcome and farewell experience for all guests
* Manage check-in and check-out with efficiency and discretion following the procedures
* Invite guests to join World of Hyatt and Hyatt Privé Program
* Anticipate guest needs and proactively create memorable and tailored experiences
* Act as a key point of contact for guest requests, recommendations, and special arrangements
* Coordinate with other departments to ensure seamless service delivery every day
* Handle guest feedback with professionalism, ensuring swift resolution and guest satisfaction
* Maintain the highest standards of presentation, communication, and luxury service etiquette
* Assist in developing promotional materials and communications that reflect the hotel's lifestyle brand.
* Support the Front Office team in creating a vibrant and guest-centric atmosphere
* Be flexible in addressing challenges and changing circumstances, ensuring seamless operations.
Qualifications:
* Qualification in Hospitality/Tourism High School/University preferred
* High proficiency of Italian and English mandatory. Any additional language is a plus
What You Bring:
* Outstanding guest services skills, sophisticated verbal & written communication skills
* At least 1 year of experience in a similar role, preferably in luxury or lifestyle hotels
* Ability to work well under pressure in a fast-paced environment
* Strong attention to details and problem solving skills
* High energy, entrepreneurial spirit, effective communicator
* Proficient in Microsoft Office, Opera Cloud, 7 Rooms, CSI software
* Excellent organizational, interpersonal and relationship-building abilities
* A creative mindset and passion for delivering exceptional guest experiences
* Passion for delivering exceptional and highly personalized guest service
* Strong attention to detail and problem-solving abilities
* Ability to remain calm and professional in a dynamic environment
* A genuine enthusiasm and curiosity for hospitality and culture in general
Welfare* and Benefits Package:
As a valued Team Member, you will enjoy:
* Employee discount rates at Hyatt properties worldwide
* Training and development opportunities to support your career development
* Being part of a multicultural diverse and inclusive team, passionate about their work
* Opportunity to grow and develop your career within an international hotel group
* Local discounts
*Further details regarding welfare and benefits will be shared at a later stage, as the property is currently in its pre-opening phase and some aspects are still being finalized.
If you feel ready to be part of an exciting pre-opening journey and elevate the Team and guest's experience in one of Rome's most iconic luxury hotels, and want to know more, apply now and be part of something extraordinary in heart of the eternal city!
L'annuncio è rivolto a candidati di qualsiasi genere, età, nazionalità e background, nel rispetto delle normative vigenti in materia di pari opportunità. I dati personali trasmessi saranno trattati nel rispetto del Regolamento UE 2016/679 (GDPR) e utilizzati esclusivamente per finalità di selezione