Employerland, on behalf of a luxury 5-star hotel in Cortina d'Ampezzo, is looking for a Booking Agent.
Role Overview
We are seeking a detail-oriented and guest-focused Booking Agent to join our esteemed 5-star luxury hotel in the heart of the Dolomites. The ideal candidate will possess exceptional communication skills, a passion for delivering unparalleled guest experiences, and a keen eye for detail. As a Booking Agent, you will be the first point of contact for our guests, ensuring their reservations are handled with the utmost professionalism and care. As this is a new opening, a key responsibility will be the configuration of the property management system.
Key Responsibilities
* Reservation Management: Handle incoming reservation inquiries via phone, email, and online platforms, providing accurate information on room availability, rates, packages, and amenities.
* Booking Processing: Accurately input reservation details into the hotel's Property Management System (PMS), ensuring all guest information, preferences, and special requests are correctly recorded.
* Guest Assistance: Assist guests with modifications, cancellations, and special requests, ensuring a seamless and personalized booking experience.
* Upselling and Promotion: Identify opportunities to upsell room categories, packages, and hotel services to enhance guest satisfaction and maximize revenue.
* Communication: Collaborate with the Front Office, Housekeeping, and Sales departments to coordinate room assignments and special requests, ensuring a cohesive guest experience.
* Problem Resolution: Address and resolve any issues or discrepancies related to reservations promptly and professionally.
* Reporting: Maintain accurate records of reservation activities and generate reports as needed for management analysis.
Qualifications
* Previous experience in reservations or front office role within a 5 stars luxury hotel
* Proficiency in hotel reservation systems (e.g., Opera PMS) and familiarity with online booking platforms. Mandatory knowledge of the SynXis reservation system.
* Excellent communication skills in English and Italian; additional languages are a plus.
* Strong organizational skills and attention to detail.
* Ability to work flexible hours, including weekends and holidays.
What We Offer
* Permanent contract with a competitive salary.
* Exclusive, dynamic, and international working environment.
* Professional growth opportunities and continuous training.
* Company benefits.
* Meals and accommodation provided for non-residents.
The selection will take place after reading the information notice according to Art. 13 EU Reg. 679/2016. Please read it on the website https://www.employerland.it/it/wp-content/uploads/2024/06/informativa-trattamento-employerland-2024.pdf