A Front Desk Agent provides receptionist and customer service duties to ensure guests have a pleasant experience. Some of their duties and responsibilities include to:
* Welcome, greet and appreciate guests for using the establishment.
* Perform guest check-in and check-out duties.
* Address guest’s needs and resolve their concerns and complaints.
* Take online and phone reservations.
* Collect guest information, including contact details and dates of their stay.
* Assign rooms and hand out keys.
* Prepare bills and take payments.
* Take and pass on message to guests and act on requests in an efficient and prompt manner.
* Good knowledge in PMS, Opera.
* Fluency in Italian and English.
by helplavoro.it