Mercier Consultancy Group is currently seeking Italian-Speaking Financial Customer Agents to join our dynamic team in Greece. This role offers a fully paid relocation package, presenting a unique opportunity to develop your career in the financial services industry within an international working environment.
Key Responsibilities
* Deliver exceptional customer service to Italian-speaking clients by addressing inquiries related to financial products and services through phone, email, and chat.
* Resolve customer issues promptly and ensure high levels of customer satisfaction.
* Maintain accurate documentation of customer interactions in the CRM system.
* Work closely with internal teams to provide effective solutions and improve service quality.
* Stay informed about financial industry trends, products, and compliance regulations to best support customers.
Requirements
* Fluency in Italian (both written and spoken) and a good command of English.
* Previous experience in customer service, preferably in the financial sector.
* Excellent communication and interpersonal skills with a customer-focused approach.
* Professionalism in handling confidential customer information.
* Familiarity with CRM systems and common office software applications.
* Strong organizational skills and ability to multitask efficiently.
* Willingness to relocate to Greece and adapt to a diverse cultural environment.
Benefits
1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...