THE BRIDGE S.p.A.
STORE MANAGER Venezia
Salary: **Negotiable**
Location: Venezia (VE) (Italy)
Reports to: Area Management
Type of Contract: **Permanent**
Main duties:
To manage and lead the team ensuring a consistent and exceptional standard of customer service in the The Bridge Boutique in the very heart of Venice.
The Role :
* To be in charge of the general operations of the store, making sure it runs smoothly, cleanly and meets any budget or sales goals;
* To analyse, elaborate and report sales figures, weekly, monthly, yearly to Retail Manager in order to leverage profits;
* To monitor all business costs and provides the area team with feedback and analysis on all store KPI’s;
* To be responsible for supervising a retail organization's staff, meeting customer needs, planning and coordinating sales, merchandising, and budgeting;
* To maintain awareness of market trends in the retail industry and monitor what local competitors are doing;
* To develop retail excellence behaviors such as personal relationships with customers, individual follow-up of the clientele, selling ceremony, after-sales quality issues;
* To make sure staff meets all the requirements indicated by the Company and Retail Manager on dress code, standing, customer approach and selling ceremony;
* To liaise with HR Department to deal with special HR issues;
* To complete store operational requirements by scheduling and assigning employees rota;
* To be responsible for all employee corrective actions and ensuring any disciplinary actions are handled correctly;
* To arrange merchandise on shelves according to popularity and other criteria;
* To approach customers and offer them advice and support on product to persuade them to buy;
* To monitor shelves inventory and unload new products when needed;
* To operate cash registers and close daily revenues;
* To maintain a clean and orderly environment in the store;
* To provide information and other services such as handling returns of merchandise;
* To have great customer service skills and problem solving;
* To go the “extra mile” to meet targets;
The Candidate
* Fluent in English (written & spoken) is essential;
* Previous demonstrable experience of managing a store team
* Retail or Service industry experience preferably within the fashion industry
* Capable to motivate, manage and lead the team
* Proven track record in delivering strong business results within a large team, large turnover and fashion nvironment.
* Ability to advise customers on smart professional dress and appearance
* An excellent communicator with customers and a leader for staff & colleagues
* Possessing great people management skills
* Good standard of numeracy
* Strong organisational skills
* Dynamic and creative