Ph3About the job Travel and Logistics Coordinator /h3 pbLocation: /b Lisbon (EXPO), Portugalbr/bReports To: /b Team Managerbr/bStart Date: /b 03/Feb/25 (Training Start Date) /p pbAbout the Company /bbr/Our client is one of the world's leading online tour operators, providing exceptional travel services across the globe. If you are passionate about travel and want to be part of a vibrant, dynamic company, then this is the perfect opportunity for you. Join us to be a key player in delivering seamless experiences to travelers, whether for business or leisure. /p pbPosition Overview /b /p pAs a Travel and Logistics Coordinator within the Relocations Team, your primary responsibility will be to guide travelers through their booking journeys and ensure that their travel experiences are hassle‑free, enjoyable, and stress‑free. From handling bookings to managing post‑travel concerns, you will be the first point of contact for customers, suppliers, and partners alike. Your role will involve managing reservations, assisting with customer service needs, and addressing any challenges they may face before, during, or after their trip. If you are someone who thrives in a fast‑paced environment and has a passion for travel, this is the role for you. /p h3bKey Responsibilities /b /h3 ul libBooking Assistance: /b Provide support to customers making online bookings for hotels, holiday packages, and other travel‑related services. /li libTelephone Sales Service: /b Handle incoming customer calls for booking services, sales inquiries, and post‑booking assistance. /li libCustomer Service Excellence: /b Address customer queries, complaints, and concerns professionally and with a solution‑oriented approach. /li libProblem Solving: /b Manage complex situations such as booking changes, cancellations, and issues with suppliers (e.g., hotels) to ensure customer satisfaction. /li libSupplier Client Management: /b Communicate effectively with both suppliers and customers, resolving issues and ensuring smooth operations. /li libAdministrative Support: /b Assist with the day‑to‑day operations of the Relocations team, ensuring a seamless experience for both customers and colleagues. /li /ul h3bQualifications /b /h3 ul libNative Italian Speaker /b with excellent written and verbal communication skills. /li libGood Command of English /b (minimum B2 level). /li liStrong bcomputer and internet skills /b to navigate booking systems and customer management tools. /li liQuick learner with the ability to adapt to new systems and processes. /li libExceptional communication skills /b and a collaborative team spirit. /li libGoal‑oriented /b with a drive to achieve performance targets. /li libFlexible and resilient /b, able to thrive under pressure. /li libPassion for Travel /b and a strong interest in the travel industry. /li libFamiliarity with the travel industry /b, including popular destinations, airlines, and hotel chains. /li /ul h3bPreferential Criteria /b /h3 ul lib12th Grade education /b or higher. /li libBackground in Tourism /b is a plus. /li liProven bsales aptitude /b with an interest in providing tailored travel solutions. /li libCustomer service experience /b (minimum 6 months) or experience providing technical support. /li /ul h3bWork Schedule /b /h3 ul libFull‑Time /b: 40 hours per week /li liMonday to Sunday: 08:00 am to 08:00 pm /li /ul pbSalary Options /b /p ul lib EUR gross/month /b, including base salary, room allowance from your first day (includes training, Christmas, and Holiday bonuses), plus food allowance. /li lib EUR gross/month /b, including base salary, Christmas and Holiday bonuses, plus food allowance. /li /ul pbAdditional Benefits /b /p ul liPrivate bhealth insurance /b for peace of mind. /li libMeal card /b to support your daily meals. /li libHoliday bonuses /b to help you celebrate special occasions. /li /ul pbRelocation Assistance /b /p ul libAirport pick‑up /b and support with your registration in Portugal. /li liReimbursement of your binitial flight expenses /b. /li libYearly complimentary two‑way flight ticket /b back to your home country (within the EU). /li liAccommodation in shared company apartments for the first 14 months. /li liFully furnished apartments with all living expenses covered (water, gas, electricity, internet). /li liFree bPortuguese language lessons /b, sports activities, and cooking classes to help you immerse in the local culture. /li /ul pFor the first 14 months of your stay, you will be provided with accommodation in one of our company's rented apartments. The apartments are fully furnished with essential amenities like a kitchen, living room (with cable TV), wireless internet, and utilities covered by the company. Apartments are typically located 20‑60 minutes from the workplace. Upon arrival, the company provides bedsheets, pillows, and towels to ensure your comfort. /p h3bWhy Join Us? /b /h3 pThis is more than just a job; it's an opportunity to grow within a global travel organization. We offer a supportive and welcoming work environment, competitive compensation, and a host of benefits that will help you thrive both professionally and personally. Join a passionate team, engage with global travelers, and play a key role in shaping unforgettable travel experiences. /p pbHow to Apply /bbr/If you are ready to take on a role that is dynamic, rewarding, and full of opportunity, we want to hear from you! Apply now and become part of a leading travel brand in the heart of Lisbon. /p /p #J-18808-Ljbffr