Business transformation consultant (napoli)

Introduction

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A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
As a Business Transformation Consultant specializing in IT Service Processes, you will help clients identify and address business challenges related to their IT application portfolio. This role requires strong analytical skills to evaluate the portfolio's technical and functional aspects.

Evaluate Client IT Portfolios: Analyze clients' IT application portfolios to identify areas for improvement, assessing both technical and functional aspects to inform recommendations for business transformation.
Develop Hypotheses and Test Conclusions: Formulate hypotheses based on analysis of clients' business issues and test conclusions to validate findings and inform strategic decisions.
Align Business Objectives and IT Processes: Collaborate with clients to align business objectives with IT processes and service measurements, driving maximum value through optimized IT service delivery.
Analyze IT Service Delivery Processes: Examine IT service delivery processes, SLAs, KPIs, and associated tools to identify opportunities for improvement and inform business transformation strategies.
Drive Value for Clients: Develop and implement solutions that drive maximum v