Client Description: For an Italian global cruise line we are looking for an IT Infrastructure & Operations PMO to support our client in a major global Infrastructure & Operations transformation programs. Responsibilities: In this position you will work closely with the Business and IT Program and Project Directors, ensuring that the programs are delivered against agreed deliverables, time, quality and cost. KEY ACCOUNTABILITIES - Collaborate with business and IT teams that are dispersed across different locations to establish and maintain delivery governance, controls, tools, and standards in the Infrastructure & Operations domain; - Create, maintain, and improve detailed project schedules, including critical path analysis and analysis of changes; - Plan and lead communication strategies for IT Infrastructure & Operations activities, ensuring seamless communication between all programs and projects teams, key stakeholders, and vendors; - Monitor progress against integrated program and project plans and oversee status reports of programs; - Implement and manage the risk management plan for IT Infrastructure & Operations, addressing and supporting recovery of risks and issues; - Oversee quality control of IT Operations & Infrastructure programs and projects, and enforce a phase-by-phase gate-keeping process; - Ensure the benefits of programs and projects are realized and tracked using KPIs; - Plan projects to support program implementations; - Schedule necessary workshops and meetings to support programs; - Challenge processes while maintaining strong relationships across the business and within IT Infrastructure & Operations delivery teams. QUALIFICATIONS (skills, competencies, experience) - Fluency in English (oral and written), and proficiency in another European language is a plus; - A degree in Computer Science, Mathematics, or another technical field; - At least 5 to 7 years of work experience in a primary consulting firm or the IT department of large corporations; - Substantial experience in hybrid cloud transformation and hybrid cloud adoption programs and projects; - Significant experience in IT Operations transformations (such as Agile, DevOps, AIOps, NoOps, etc.) and their adoption programs and projects; - Detail-oriented and quality-focused with the ability to see the big picture; - Skilled in change management and resolving issues, with a results-oriented approach; - Strong communication and interpersonal skills, able to influence others; - Ability to work with cross-functional internal and external teams and manage multiple programs and projects simultaneously; - Ability to succinctly communicate complex information and concepts; - Strong skills in collaboration, program and project management, process improvement, and service improvement; - Highly organized and self-motivated; - Strong stakeholder management and relationship-building skills; - Committed to upholding company mission and values through accountability, innovation, integrity, quality, and teamwork; - Adopts an inclusive mindset and promotes these behaviors within the organization. Additional Information: LI-SK1