**Client Description**:
For an Italian global cruise line we are looking for an IT Infrastructure & Operations PMO to support our client in a major global Infrastructure & Operations transformation programs.
**Responsibilities**:
In this position you will work closely with the Business and IT Program and Project Directors, ensuring that the programs are delivered against agreed deliverables, time, quality and cost.
KEY ACCOUNTABILITIES
- Collaborate with business and IT teams that are dispersed across different locations to establish and maintain delivery governance, controls, tools, and standards in the Infrastructure & Operations domain;
- Create, maintain, and improve detailed project schedules, including critical path analysis and analysis of changes;
- Plan and lead communication strategies for IT Infrastructure & Operations activities, ensuring seamless communication between all programs and projects teams, key stakeholders, and vendors;
- Monitor progress against integrated program and project plans and oversee status reports of programs;
- Implement and manage the risk management plan for IT Infrastructure & Operations, addressing and supporting recovery of risks and issues;
- Oversee quality control of IT Operations & Infrastructure programs and projects, and enforce a phase-by-phase gate-keeping process;
- Ensure the benefits of programs and projects are realized and tracked using KPIs;
- Plan projects to support program implementations;
- Schedule necessary workshops and meetings to support programs;
- Challenge processes while maintaining strong relationships across the business and within IT Infrastructure & Operations delivery teams.
QUALIFICATIONS (skills, competencies, experience)
- Fluency in English (oral and written), and proficiency in another European language is a plus;
- A degree in Computer Science, Mathematics, or another technical field;
- At least 5 to 7 years of work experience in a primary consulting firm or the IT department of large corporations;
- Substantial experience in hybrid cloud transformation and hybrid cloud adoption programs and projects;
- Significant experience in IT Operations transformations (such as Agile, DevOps, AIOps, NoOps, etc.) and their adoption programs and projects;
- Detail-oriented and quality-focused with the ability to see the big picture;
- Skilled in change management and resolving issues, with a results-oriented approach;
- Strong communication and interpersonal skills, able to influence others;
- Ability to work with cross-functional internal and external teams and manage multiple programs and projects simultaneously;
- Ability to succinctly communicate complex information and concepts;
- Strong skills in collaboration, program and project management, process improvement, and service improvement;
- Highly organized and self-motivated;
- Strong stakeholder management and relationship-building skills;
- Committed to upholding company mission and values through accountability, innovation, integrity, quality, and teamwork;
- Adopts an inclusive mindset and promotes these behaviors within the organization.
**Additional Information**:
LI-SK1