Job ID: 10403143 | Amazon.com Services LLC
We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers sit at the heart of Amazon's rapidly growing operations network: they are where we manage our fast‐moving inventory.
Responsibilities
- Own the implementation of network and FC safety actions and compliance to the safety goals for ICQA (RIR, SIR, LTR, MSDRIR, RIR DMR); including reporting, investigations and corrective actions to ensure a safe work environment for all associates.
- Own ICQA count, productivity, and audit execution goals (% to RO, records cleaned, direct count, ICQA unproductive time, cycle count accuracy, SBC UPH, CC UPH, Amnesty find rate, WAVE compliance) in accordance with network count strategies, ensuring compliance and consistency with Sarbanes‐Oxley (SOX) controllership.
- Conduct shift planning, adherence to FCLM27 roster management and daily execution to the ICQA spend plan.
- Deliver PXT required programs; including ADAPT feedback, Connections, Thrive for your shift.
- Deep dive, identify and create actions for inbound and outbound defect injection opportunities to the operations management team and measure quality, inventory integrity, and accuracy to meet FC level quality goals (IRDR, GUV, NUV, Dwelling Inventory, Gross Adjustments, FC concessions, Concessions Missorts, Net Damages).
- Support and implement actions for directed Regional, and Network‐wide quality strategies.
- Review and analyze customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents.
- Drive process improvements and develop the ICQA team's ability to keep pace with rapid growth, while motivating others and reducing employee turnover.
- Appraise the performance of team members; develop, reward and coach employees, specifically creating monthly career growth actions for the ICQA Process Assistants.
- Adhere to the roles and responsibilities as per the Quality RACI.
- Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact inventory integrity.
- Gain expertise in key fulfillment center process paths, as well as exception handling; ensure process discipline is adhered to across all shifts and departments.
- Support deep dive, root cause, action‐plan creation and alignment, and then own the mechanism to support/hold other departments accountable to delivering on the plan.
- Liaise with Inbound and Outbound Area Managers and Operations Managers to support the communication of all policies related to process compliance, drive continuous improvement through removing obstacles.
- Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures.
- Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers.
Basic Qualifications
- 2+ years of employee and performance management experience.
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Strong communication in English, verbally and written.
Preferred Qualifications
- Bachelor's Degree from an accredited university or equivalent experience in operations management.
- A resilient, focused problem solver and self‐starter, with the ability to multi‐task and prioritize in a complex, occasionally ambiguous environment.
- Fluent user of the entire MS Office suite, especially Excel.
- Strong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligence.
- Proven ability to influence, with varying levels of seniority, within an organization.
- Strong analytical abilities, including proficient mathematical and data analysis skills.
- Able to swiftly pick up new software systems, data analysis tools, and program management tools.
- Knowledge of and experience with Lean and Six Sigma methodologies and techniques.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is $70,000.00 - $90,900.00 USD annually. Your Amazon package will include sign‐on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
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