H3Department Manager - Leccio The Mall Outlet /h3pFounded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude.We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success. /ppSupporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours. /ph3bRESPONSIBILITIES /b /h3ulliLead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs /liliWork to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category /liliLead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies /liliManage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers /liliDrive partnership on the selling floor between sales associates, specialists, stock and operations team /liliCoach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions /liliWorking closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews /liliLead the integration of new joiners to the business /liliLead by example by delivering the Burberry Experience to customers when necessary /liliPartner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates. /liliResolve difficult customer issues and escalate to management when necessary. /liliIn absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales /liliDrive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible. /liliHold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level /liliPossess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations /liliCreate and maintain an open, positive and harmonious work environment /liliAssist with the opening and closing ofstore which includes securing doors, windows and merchandise, successful alarming of store and POS procedures /liliAdditional duties as required. /li /ulh3bPERSONAL PROFILE /b /h3ulliAdvanced knowledge of POS system /liliAbility to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs after-sales) /liliAble to use a fluent and professional dialogue with clients and staffs /liliPrevious experience with Apple mobile devices and comfortable with the use of digital tools /lili1-2 years previous supervisory or management experience in retail sales /li /ulpBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. /ppPosting Notes: Italy || Not Applicable || Florence || RETAIL OFFLINE || OUTLET || n/a || /p #J-18808-Ljbffr