Ph3Overview /h3 pJob Ref : Location Naples-Italy | Category Advising and Enrollment | Type : Full time /p ul liSite Lead /li liUMGC Europe /li liLocation : Naples Education Center, Italy /li liOverseas Regular Staff, Full-time (100%FTE), Grade 005 /li /ul pThe Site Lead (SL), in coordination with the Regional Director and Assistant Director, is responsible for overseeing day-to-day operations of a specific field site. The SL is the direct supervisor for the local field staff, per divisional structure, and will be responsible for managing staff performance and administrative functions in Workday. The SL works closely with Regional Leadership, Education Service Officers (ESO), Education Center counselors and personnel, and the University of Maryland Global Campus (UMGC) administrative offices to administer UMGC programs and services. In addition to the duties stated above, the SL is also responsible for program coordinator duties such as preparing for and carrying out student support services and National Test Center (NTC) services. Program coordinator duties include, but are not limited to, managing student cases in Salesforce, data entry, outreach, marketing, and maintaining accurate student records. /p h3Responsibilities /h3 ul liSupervise and lead staff at the assigned site /li liWork out of the field site office and be available during core business hours and evenings / weekends, as needed to ensure on-site coverage /li liCollaborate with key stakeholders (e.g., CRM, logistics, operations, student services, academic affairs) for on-site operational needs, escalating when appropriate /li liProvide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive /li liEnsure all student and lead interactions are entered in Salesforce and appropriate follow-up activities are scheduled /li liManage key student business processes, including community outreach, and student recruitment /li liAddress and resolve staff concerns, escalating when appropriate /li liCoordinate with the appropriate department to troubleshoot and resolve faculty and student concerns /li liSchedule and proctor NTC examinations, as needed; ensure quality assurance of the testing program through coordination with the division NTC point of contact /li liEstablish relationships and effectively communicate with host military Education Services Officer (or equivalent), respective education center staff, and local commands /li liRepresent UMGC at official functions (e.g., local education fairs, open houses, semester start-ups, student appreciation days, local graduations) /li liEnsure classrooms are provided with adequate space and needed technology for class instruction /li liManage staff and office schedule to ensure members of the UMGC community are supported in accordance with operational needs /li liSupport AD of training with onboarding new staff through mentorship and training, ensuring new staff have the tools and resources needed to successfully perform the functions of their job /li liSupports class scheduling through providing recommendations for classes, coordinating class cancellation follow-ups, and tracking student populations /li liAct as backup for the Assistant Director when they are out of the office /li liKeep staff at all levels informed of key developments and updates /li liOther job-related duties as assigned /li /ul h3Qualifications /h3 ul liREQUIRED EDUCATION AND EXPERIENCE /li liBachelor's degree from a regionally accredited U.S. institution or equivalent /li liTwo (2) years of experience providing quality customer service /li liOrganization and time management skills; ability to prioritize and manage multiple tasks /li liEffective verbal, written, and interpersonal communication skills /li liAbility to understand and operate in foreign countries adapting to local rules, complexities, and practices /li liPREFERRED EDUCATION AND EXPERIENCE /li liMaster's degree from a regionally accredited US institution or equivalent /li liExperience with using customer relationship management (CRM) and student information systems /li liExperience managing and supervising others in a higher education or customer service environment or relevant work experience /li liSix (6) months minimum academic and administrative experience at a college or university /li liExperience as a program coordinator with UMGC or at a higher education institution or equivalent /li liPrevious experience with student recruitment and / or outreach /li liPossess a valid local driver's license and be able to obtain and maintain a military driver's permit in the host nation /li /ul pThe University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affili /p /p #J-18808-Ljbffr