WHAT YOU’LL DO
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You will drive brand and customer growth by translating global strategies into local plans, leading impactful marketing execution, and ensuring strong business results through data‑driven decisions and effective investment.
Your key responsibilities include:
Lead and drive brand growth and development in the sales market, balancing global strategies with local insights
Build and protect the brand by setting and executing a strong customer, marketing and communications plan based on global plan but tailored for local relevance
Secure short- and long‑term growth of customer base, sales and brand presence through a data‑driven, omni‑channel approach
Drive key marketing and customer activation KPIs such as NCA, traffic and conversion rate
Ensure local Loyalty activation are aligned with global directives and guidelines while driving operational efficiency and maximizing customer and business impact
Ensure effective allocation and follow‑up of marketing investments in media, PR & comms., content production and customer engagement initiatives
Lead, coach and develop the marketing team, strengthening collaboration and ensuring delivery of world‑class customer experiences
WHO YOU’LL WORK WITH
You will work very closely with Sales Market teams and collaborate with Global Marketing to ensure adoption of guidelines and best practices.
WHO YOU ARE
Degree in Marketing, Comms., Business or related field
Minimum 8-10 years of leadership experience in marketing, sales or customer functions
A proven track record of delivering customer‑centric results across brand, communications and media activities
Strong experience with omni‑channel marketing approaches
Highly analytical, with proven skills in developing strategies and action plans
Strong leaders with stakeholder management skills and international exposure
Excellent communicators with the ability to engage teams
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
25% Staff discount on all our H&M Group brands, both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, Other Stories and ARKET).
H&M Incentive Program (HIP) – a global program rewarding long‑term dedication.
Ticket Restaurant
Supplementary Health Coverage (provided by CCNL)
Optional private pension plan (provided by CCNL)
Anniversary gifts at H&M at 5, 10, 15 and 20 years of service
Christmas gift
Development Opportunities: Access to career growth within the H&M Group, with opportunities both locally and internationally
Learning Studio: digital platform offering different courses to support you in your development
Access to GoFluent, a language learning platform for comprehensive language training catered to your professional needs
ADDITIONAL INFORMATION
Compensation: The gross annual salary range for this role is between €72,225 and €96,300.
The final placement within the range depends on experience, the scope of the role, and internal pay equity. xjrgpwk
Location: This is a full‑time, permanent position based in Milan, Via Turati 9.
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
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