PpGlobal Customer Director, eRetail Fashion (d / f / m) - DHL CSI /p pA great, dynamic and fun team is looking for a new colleague! /p pAre you ready to join a highly dynamic and fun team? The eRetail and Fashion team is on the lookout for a passionate and driven Global Customer Director! In this thrilling role, you'll lead the global development and relationship of a key DHL Group Global Customer Account. /p pYou will work closely with a portfolio of iconic Luxury fashion and eyewear brands, shaping global strategies that enhance their Retail and eCommerce supply chains /p pbYour mission : /b /p ul liGrade : RCS H /li liContract Type : Permanent /li liEmployment Type : Full-time /li liWork Mode : Hybrid /li liLocation : Flexible within Italy, preferably in Milan /li liRecruiting Contact : CSI Recruiting Team /li liCSI Sector / Function : eRetail and Fashion /li /ul pWhat is your role : /p h3Strategic Customer Leadership /h3 ul liServe as the global executive sponsor for two of DHL’s most significant eRetail and Fashion accounts, ensuring alignment with the customer’s long-term business objectives and DHL’s strategic priorities. /li liBuild and maintain trusted relationships with C-suite and board-level stakeholders, positioning DHL as a critical partner in shaping their global supply chain strategy. /li liAnticipate industry trends and customer challenges, translating insights into innovative, commercially viable solutions that deliver measurable impact. /li /ul h3Global Opportunity Development Growth /h3 ul liDrive the identification and qualification of high-value opportunities across regions and divisions, ensuring strategic fit and financial attractiveness. /li liLead the development of complex, multi-division proposals that integrate DHL’s full portfolio of products and services, securing executive buy-in internally and externally. /li liOversee global contract renewals and negotiations, ensuring long-term profitability and customer satisfaction. /li /ul h3Solution Strategy Implementation /h3 ul liChampion the creation of tailored, high-complexity solutions that address customer needs and deliver competitive advantage. /li liEnsure seamless implementation by coordinating cross-functional and cross-regional teams, managing risks, and maintaining clear communication with all stakeholders. /li liAct as an escalation point for critical issues, ensuring rapid resolution and safeguarding customer trust. /li /ul h3Customer Experience Performance Management /h3 ul liMonitor account performance against agreed KPIs, driving continuous improvement initiatives to enhance service quality and operational excellence. /li liLead customer satisfaction programs and ensure follow‑up actions deliver year‑on‑year improvements. /li liRepresent DHL in strategic reviews and governance forums with the customer’s senior leadership. /li /ul h3Cross‑Divisional Collaboration Influence /h3 ul liOrchestrate global account governance, including regular steering meetings and strategic planning sessions with divisional leaders. /li liSecure alignment and commitment from DHL’s senior executives and functional heads to deliver on account objectives. /li liPromote a culture of collaboration and innovation across divisions to maximize value creation for the customer and DHL. /li /ul h3What we’re Looking For : /h3 ul liProven Executive Leadership /li liIndustry Expertise : Deep knowledge of the eRetail and Fashion sector and global supply chain dynamics, with hands‑on experience in logistics solutions across multiple geographies. /li liGlobal Strategic Account Management : Demonstrated success in leading complex, multi‑million‑dollar accounts, influencing decisions at board level, and driving profitable growth. /li liCross‑Divisional Experience : Strong track record of working across multiple DHL divisions (minimum 2, preferably including Global Forwarding Freight), leveraging diverse capabilities to deliver integrated solutions. /li liConsultative Selling Solution Design : Expertise in developing and presenting high‑value, innovative solutions that address customer challenges and create competitive advantage. /li liInfluence Collaboration : Ability to lead in a matrix organization, build consensus among senior stakeholders, and manage without formal authority. /li liAnalytical Commercial Acumen : Exceptional ability to assess financial attractiveness, manage risk, and structure commercially sound proposals. /li liCommunication Negotiation Skills : Outstanding presentation, facilitation, and negotiation skills, with the ability to engage confidently at C‑suite level. /li liLanguages : Fully business fluent in English and Italian; additional languages are an advantage. /li liMindset : Strategic thinker with an innovative approach, resilience in navigating ambiguity, and a passion for delivering customer‑centric solutions. /li /ul h3What’s in it for You? /h3 ul liGlobal Influence Strategic Impact pDrive the development of DHL’s most important eRetail Fashion accounts and shape innovative supply chain solutions on a global scale. /p /li liWork at the Heart of Innovation pJoin DHL’s Customer Solutions Innovation division, where creativity and forward‑thinking are part of everyday business. /p /li liUnmatched Career Growth Opportunities pBenefit from a clear path for professional development within a global organization recognized for leadership and excellence. /p /li liCollaborate with Senior Decision‑Makers Worldwide pBuild relationships with top executives across regions and industries, positioning yourself as a trusted strategic advisor. /p /li liBe Part of THE Logistics Company for the World pEnjoy the stability, reputation, and resources of DHL while contributing to projects that make a real difference. /p /li /ul h3Interested in this opportunity? /h3 pFind out more about us on SmartConnect and learn how CSI is driving innovation in logistics. /p pIf you have any questions regarding the job, please feel free to reach out to /p pSubmit your application in English including your CV, cover letter, academic records, and your reference letters (if applicable). /p pApply now! We are looking forward to your application! We recruit on a rolling basis, please apply at your earliest convenience. /p pbhttps : / / / watch?v=s0zwgAq8sUE /b /p pAs an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. /p /p #J-18808-Ljbffr