Edograf Helpfly Intl Group – Job Opportunity
\n
Opening of New Airport Office – Rome Fiumicino (FCO)
\n
Edograf Helpfly Intl Group, an international leader in airline representation and aviation services since 1994, is seeking motivated and dynamic individuals to join our growing team.
\n
Position
\n
Airport Ticketing Agent & Flight Supervision Staff
\n
(Comprehensive training will be provided by our experienced team)
\n
This position plays a key role in ensuring high-quality customer service, smooth flight operations, and efficient coordination with airline partners and airport authorities. Selected candidates will represent our company and the airlines we manage, contributing to a professional and welcoming airport environment.
\n
Contract Type
\n
Full-time employment
\n
Shift-based schedule, including weekends and holidays (standard in the aviation sector)
\n
Workplace
\n
Rome Fiumicino Airport (FCO)
\n
New dedicated office within the terminal area.
\n
Main Responsibilities
\n
Providing high-quality customer service at the airport ticketing desk
\n
Issuing, modifying, and refunding airline tickets
\n
Supporting passengers with travel information and requests
\n
Assisting with flight operations and supervision
\n
Coordinating with ground handlers, crew members, and airport authorities
\n
Monitoring flight status, documentation, and airline procedures
\n
Ensuring smooth and timely aircraft turnaround operations
\n
Representing Edograf Helpfly Intl Group and partner airlines professionally at all times
\n
Main Requirements
\n
Good command of the English language (spoken and written)
\n
Strong communication skills and customer-oriented mindset
\n
Ability to work well under pressure in a fast-paced environment
\n
Flexibility, punctuality, and a positive attitude
\n
Teamwork mindset and sense of responsibility
\n
Good problem-solving abilities and attention to detail
\n
Willingness to learn and grow within the aviation industry
\n
Preferred Qualifications (Not Mandatory)
\n
Knowledge of second language
\n
Previous experience in: The tourism/travel industry, Airport environments, Customer service roles