Technical Account Manager, National Security - ES US-ADCJob ID: 3022183 | Amazon Web Services, Inc.
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS?
At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Machine Learning, AI, Big Data, Security, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the strategic technical advisor and "voice of the customer" to National Security customers.
As a TAM, you will help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
This position will require the ability to travel 10% or more as needed, and requires the candidate to be a US Citizen with an active TS/SCI security clearance with polygraph.
Responsibilities
Craft and execute strategies to promote adoption of AWS services.
Advise National Security customers on best practices and operational health of their AWS environments.
Represent AWS in customer environments and conduct discussions with senior leadership on incidents, trade-offs, support, and risk management.
Maintain close relationships to understand business and technical challenges of customers.
Travel as required.
Basic Qualifications
2+ years of technical engineering experience with operational parameters and troubleshooting for one of the following: Compute / Storage / Networking / CDN / Databases / AI/ML / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
Bachelor's Degree in Computer Science, Math, or related discipline required, or 2 years of equivalent work experience.
Internal enterprise or external customer-facing experience as a technical lead.
Current, active US Government Security Clearance of TS/SCI with Polygraph.
Preferred Qualifications
5+ years of technical engineering experience with operational parameters and troubleshooting for three (3) or more of the following: Compute / Storage / Networking / CDN / Databases / AI/ML / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
Experience in Informational Technology operations.
Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
Experience in a 24x7 operational services or support environment.
Experience with AWS services and/or other cloud offerings Federal/DoD Clearances.
Benefits and CompensationThe base salary range for this position is 131,300.00 – 177,600.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance, dental, vision, prescription, basic life & AD&D, supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr