Position: Overview: Reporting to the European Outlet Manager, you will act as the Ambassador of the Stella McCartney Brand, inspiring and developing a diverse team to successfully reach quantitative and qualitative targets by providing a unique in-store experience to the clientele. Your mission: Sales Performance Achievement: - Drive the achievement of the annual sales targets/budget/forecast in accordance with the guidelines received by the company - Analyse and monitor store KPI’S on a daily, weekly and monthly basis to implement immediate and long-range action plans - Device and execute strategies for sales generation to meet monthly goals including Sales Consultant & Team incentives - Guarantee financial results of the store through effective management and monitoring of margins, stock and personnel costs - Optimize the store contribution and monitor personnel costs keeping in line with the set Budget/forecast and by developing the KPIs - Push ongoing growth of the store’s turnover through regular feedback to the Buyers on merchandise, stock availability and sell through analysis - Update Sales Consultants on business, focusing on sell through - Monitor the team and ensure up selling and cross selling techniques are mastered Team Management: - Lead and motivate all team members by being a role model and setting exceptional example to the team - Constantly monitor staff KPIs achievement and coaches each team member, defining specific improvement plan through "one to one" monthly meeting - Responsible of the Brand and product knowledge of the team, ensure the efficacy of the Induction plan to the new staff and provide constant in-store training sessions to all the team - Understand training needs and liaise with the regional HR Manager and Retail Trainer to develop ways to implement training needs - Coach and continuously monitor the execution of the Stella McCartney Customer Experience to achieve the best quantitative and qualitative business results - Guarantee the team complying with Uniform and Grooming Standards - Conduct daily morning meeting to updates staff on business performance and initiatives - Manage recruitment, ensuring the team profiles match accordingly to Stella McCartney people value and brand strategy - Identifying performance issues, manage them involving European Outlet Manager/ and HR and ensure Company’ obligations are always met to ensure a fair and consistent processed is followed - Co-ordinate Rota and overtime, ensuring the appropriate staff coverage in the store by providing sufficient time management (ex. holiday plan, maternity leave) limiting the use of agency staff Clients Management: - Responsible for the development of the stores external relations within its competitive environment - marketing, merchandising, local activities etc. - Develop and promote a loyal clientele through concrete initiatives leveraging all clienteling tools (client book, CRM) according to the sales and brand strategy - Act as the Ambassador for the brand within the market and build relationship with local and VIP clients - Demonstrate sales leadership by having an active role on the selling floor through client engagement with all customers and ensuring highest level of in Stella McCartney Customer Experience is provided and mystery shopping goals are met - Ensure client satisfaction resolving problems/complaints with optimal solutions and liaise with the team or other relevant colleagues to identify and solve urgent issues Profile: Operations maintenance: - Guarantee the image of the store and the people at the highest standard at any time according to the Company guidelines - Guarantee the implementation of the visual merchandising guidelines in accordance to VM ensuring the correct installation, product display and instore merchandising - Guarantee maintenance of store in line with budget requirements - Guarantee health, safety and security regulations are duly accomplished: ongoing control of store security and compliance with procedures - Guarantee store operations: stock delivery, replenishment, regular and year-end inventories, pricing and discount policy and any other legal requirements - Manage store operations in the most effective way whilst minimizing cost through headcount and operating costs. - Monitor stock optimization within the store and perfect flow of merchandising - Ensure a sense of urgency in the store for immediate reactivity to stock issues and seasonal returns Your Talent: - Previous experience in a similar role. - Fluent in Italian and English, other languages a bonus. - A highly talented and creatively driven individual with a successful performance record and a demonstrated ability to deliver commercial results and retail excellence - Ability to quickly establish strong credibility with team members and external resources - A performance orientation and strategic mindset - The ability to, drive and desire to deliver outstanding resu