Restaurant General Manager, The Wager • Naples • EUR 45,000 – 65,000
We’re seeking a high‑impact Restaurant General Manager to lead a sports‑centric, experience‑forward restaurant and entertainment venue.
About the role
Lead daily operations, drive guest satisfaction, and ensure financial performance while elevating the brand’s presence in a unique sports‑pub setting featuring an expansive bar, multiple screens, and a regulation 4‑lane bowling alley.
Responsibilities
* Hire, train, coach, motivate, and manage all restaurant employees, including supervisors and assistant managers.
* Build and sustain a positive, service‑driven culture that upholds brand, service, and operational standards.
* Maintain a visible leadership presence on the floor, providing real‑time coaching, recognition, and support.
* Create memorable guest experiences by engaging authentically, addressing concerns professionally, and accommodating special requests with care.
* Support host teams in managing guest flow, seating, and arrival experiences to ensure a welcoming, organized environment.
* Leverage knowledge of major international sports and events to engage guests and enhance the social experience surrounding live programming.
* Ensure quality, consistency, and presentation of all food and beverage offerings across breakfast, lunch, and dinner service.
* Demonstrate strong knowledge of food, wine, spirits, and cocktail programs in an elevated yet approachable dining environment.
* Collaborate with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and Sous Chefs to develop innovative menus and curated beverage programs that balance creativity, value, and profitability.
* Plan, promote, and execute engaging guest activations throughout the year—including game‑day experiences and special events—to drive traffic, engagement, and revenue.
* Oversee venue technology and entertainment platforms, including lighting, sound, bowling management systems, POS systems, reservation platforms, and arcade attractions.
* Assist with beverage service and floor operations as needed to support high‑volume service periods and events.
* Take an ownership‑minded approach to the business—understanding the local market, cultivating repeat guests, and continuously identifying opportunities for improvement and growth.
* Contribute to long‑range planning and operational strategies that support sustained financial performance.
Qualifications
* College degree preferably specializing in hotel/restaurant management or equivalent experience.
* Two to three years of supervisory or assistant manager experience in food and beverage.
* Strong leadership and conflict‑resolution skills.
* Excellent communication and interpersonal abilities.
* Ability to manage multiple priorities in a fast‑paced environment.
* Working knowledge of division operations and Four Seasons cultural and core standards, policies, and standard operating procedures.
* Computer skills for operating food and beverage systems.
* English language proficiency (reading, writing, speaking).
* Flexible schedule with ability to work all shifts, weekends, and holidays.
Benefits
* Competitive salary.
* Medical, Dental, Vision, and 401K with employer matching starting at 30 days.
* Time‑off plans starting on the day of hire.
* Inclusive work environment with diversity focus.
* Complimentary and discounted hotel stays worldwide.
* Well‑being and mental health initiatives.
* Complementary employee meals and beverages.
* Tuition reimbursement.
Four Seasons is an Equal Opportunity, affirmative‑action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
U.S. work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location.
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