Social network you want to login/join with:col-narrow-leftClient:HCLTechLocation:Perugia, ItalyJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:16933999915669913633710Job Views:2Posted:02.05.2025Expiry Date:16.06.2025col-wideJob Description:www.hcltech.comPermanent / Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world with over 225,000 employees across 60 countries, focused on Digital, Engineering, and Cloud solutions.Our diverse, creative, and passionate team strives for excellence and personal growth, supporting our employees to find their spark and become the best versions of themselves.We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join our team and contribute to our innovative projects involving SAP.Your Role ResponsibilitiesAs a Digital Customer Engagement Manager, your responsibilities will include:Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICESOrchestrating service/project delivery according to scope, budget, and milestonesSupporting de-escalations of critical customer situationsCollaborating with Major Incident Management, SAP Customer Office, and SAP Product Support teamsParticipating in customer release and maintenance activitiesSupporting technical requirements throughout the customer's lifecycle within SAP EnterpriseExecuting problem management and continuous improvement initiatives liaising with SAP stakeholders to ensure customer successReviewing account status and analyzing needs for account transitionEnsuring systematic onboarding and continuous knowledge transfer sessionsQualifications ExperienceTechnical skills required:At least 5 years of SAP Basis experience, with expertise in SAP HANA databaseExperience in SAP Upgrade Migration (OS/DB) is mandatoryExperience with SaaS products and cloud platforms (AWS, Azure, GCP) is preferredProficiency in Italian (native or C2 level) and English (B2 level or above)Work Experiences5-6 years in multinational software/IT organizations5 years of SAP S/4HANA knowledge2+ years of cloud-related experienceWhy UsGlobal presence with diverse workforce and opportunities for international collaborationFlexible, virtual-first work environment supporting work-life balanceFocus on employee growth through learning and career developmentComprehensive benefits and recognition programsEquality Opportunity for AllWe are committed to providing equal employment opportunities to all applicants and employees, regardless of race, religion, sex, age, or other protected classes, in accordance with applicable laws.
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