PstrongBRIEF ROLE DESCRIPTION /strong /ppThe Front Office Agent is the heart of the guest experience at our 5-star hotel. You are the first and last person our guests see, setting the tone for their entire stay and leaving a lasting impression. This isn't just a desk job—it's about creating a seamless and luxurious journey for every person who walks through our doors. /ppbrConsulti la panoramica del ruolo qui sotto. Se è protetto/a di possedere le giuste competenze ed esperienze, si candidi oggi stesso.br/ppstrongMAIN DUTIES AND RESPONSIBILITIES /strong /pulliEnsure that all guest preferences noted in the reservation are recorded and honoured. /liliCollaborate with Housekeeping and Maintenance to ensure the guest room is ready for arrival. /liliWelcome guests at check-in and check-out while adhering to service standards. /liliActively promote hotel services and amenities such as room upgrades, dining and SPA experiences /liliManage guest requests in person, via phone, or through email/WhatsApp. /liliRespond to every guest need with courtesy and attention to detail. /liliStay updated on local attractions and provide information on hotel services. /liliActively collaborate with all departments to ensure a smooth and high-quality service. /liliDemonstrate a collaborative attitude and a team-oriented approach, contributing to a positive and professional atmosphere. /liliPrecisely and carefully handle front office administrative tasks, including cash management and maintain guest records in compliance with GDPR. /liliBe ambassador of our company values: Sustainability, Authenticity and Gracefulness /liliBe willing to cover night shift once a month /liliYour direct supervisor will assign you additional tasks as needed /li /ulpbr/ppstrongREQUIREMENTS /strong /pullistrongEnglish: C1, italiano: C2. A third language is a plus /strong /liliPrevious experience of at least 2 years in a similar role within a luxury hotel or resort is preferred /liliReferences /liliProficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite. /liliFlexibility to work shifts, including evenings, weekends, nights and holidays. /li /ulpbr/ppstrongOUR OFFER /strong /pulliFixed term working contract of 7 months as from June 2026 according to CCNL Settore Turismo (Federalberghi) /lili40 hours per week over 5 days with two rotating days off. /liliDiscount equal to 50% in our sister hotels’ Restaurant /liliInternal training on operational procedures and introduction to the Relais Châteaux circuit. /liliTraining on Quality assessment and sector regulations. /liliWelfare credit provided based on guest satisfaction. /liliCompany canteen. xdwybme /liliUniform and uniform laundry service. /li /ulpbr/ppstrongNo lodging facilities /strong /ppWorkplace: Via Bolognese, 89 - Firenze /p