Key Customer Manager
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Job Number #170282 – Roma, Lazio, Italy
No relocation assistance offered.
The Key Customer Manager is responsible for developing and maintaining long-term, strategic relationships with key customers to drive sales growth, expand distribution, and maximize market share. This role partners cross-functionally to deliver against company goals through data-driven planning and flawless execution.
Key Responsibilities
* Build strong partnerships with key customer stakeholders, including buyers, store managers, and distributors.
* Deliver sales, distribution, and profitability targets for assigned key accounts by collaborating closely with Retail Execution, Consumer Experience (Marketing), Customer Service & Logistics and Finance.
* Develop and execute annual business plans for key customers aligned with company strategy to drive sales, volume, distribution, and market share growth.
* Analyze performance trends and monitor KPIs to identify opportunities, define corrective actions, and implement plans to improve results.
* Understand customer needs and recommend tailored, commercially sound solutions.
* Conduct regular store visits to assess execution, understand business dynamics, and identify growth opportunities.
* The role requires travel 50% of the time, mainly in southern Italy.
Requirements
* Bachelor’s or Master’s degree in Business Administration, Economics, or a related field.
* Flexibility to eventually move to other locations in Italy.
Preferred Qualifications
* A minimum of 3/4 years of experience in customer-facing roles. Relevant experience in Trade Marketing is a plus.
* Strong negotiation skills and a customer-oriented, problem-solving mindset in fast-paced, challenging environments.
* Highly self-motivated with excellent interpersonal, verbal, and written communication skills.
* Demonstrated strength in time management, planning, prioritization, and budget management.
* Proficient in Microsoft Office, especially Excel; ability to learn company-specific tools and systems.
* Languages: Native Italian; fluent English.
* Valid driver’s license required.
Location: Rome, Italy (Bari, Italy could be considered as an option)
VISA NOT SPONSORED
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Business Development
Industries
Manufacturing
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