PbKick-start your career in a dynamic, multicultural environment! /b As a bCustomer Refund Specialist /b, you’ll interact face-to-face with international travellers, delivering excellent service and gaining hands-on experience in customer care. /ppThis bentry-level role /b is perfect for people-oriented individuals ready to grow in a fast-paced, global setting. /ppbr/ppbMain duties and responsibilities /b /pulliVerify and refund Tax Free Forms to international travellers /liliEnsure a satisfactory experience for our customers /liliPrevent refunding mistakes and fraud /liliPrepare reports as needed /liliObserve Global Blue and Merchant’s policies, guidelines and procedures /li /ulpbr/ppbWhy You’ll Love This Role /b /pulliWork in a bmulticultural environment /b with colleagues and customers from around the world; /liliBe part of a bfront-line team /b that values collaboration, integrity, and service excellence; /liliGain valuable experience in bface-to-face customer interaction /b and managing brefund payments /b /li /ulpbr/ppbMain KPIs /b /ppbr/pulliNumber of refunded transactions /liliRefunding mistake ratio /li /ulpbr/ppbReporting and collaboration /b /ppbr/ppbReports to: /b Manager /ppbCollaborates with: /b /pulliPeers in Refund, Processing, and Quality Assurance /liliRefund Security Manager /liliMerchant staff /liliSales organization /li /ulpbr/ppbBackground and Education /b /ppbr/ppThis is an bentry-level role /b and ba university degree is not required /b. What matters most is your ability to communicate effectively, work well with others, and engage confidently with international customers. /ppbr/ppWe’re looking for candidates who have: /pullibExcellent spoken English /b – this is essential /lilibKnowledge of additional languages /b is a strong plus (especially Arabic, Chinese, or Russian) /liliA natural ability to work bface-to-face with the public /b in a professional and welcoming manner /liliStrong bteamwork skills /b and a collaborative mindset /liliPrevious experience in customer-facing roles (retail, hospitality, airport, or front office) is helpful but not mandatory /li /ulpbr/ppbSpecific skills and knowledge /b /ppbr/pullibMust be fluent in English. /b /liliOther helpful languages in order of relevance: bArabic /b, Chinese, Russian /liliMust be dedicated to service and customer satisfaction /liliMust be trustworthy to handle large amounts of cash /liliMust have a clean criminal record /liliAgile and detail-oriented approach /li /ul