Ph3Who we are /h3pbWho we are : /b /ppFor more than 70 years NATOs mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency a team of 3000 civilian and military staff in 29 locations throughout Europe North America and Asia. /ppOur technology and cyber experts allow NATO to conduct critical operations protect NATOs airspace make data-driven decisions defend against cyber-attacks secure NATO networks and maintain superiority in space. This is all possible because of our greatest force our order to keep this edge we aim to hire train and retain the very best staff. /ppOur staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge. /ph3About the job /h3pBased in Lago Patria Naples ITA you will join the Agency as we embark on a journey to transform our IT services to support NATOs Digital Endeavour. You will join the Directorate of CIS Support Units (DCSU) which is responsible to manage deliver and maintain assigned Communications and Information System (CIS) products and services for the Agencys customers including NATO Headquarters (NHQ) the NATO Command Structure (NCS) NATO Force Structure (NFS) Nations and internal Agency users. DCSU provides liaison planning and coordinating functions for Alliance Missions Operations and Exercises. Services are delivered in coordination with the Enterprise Service Operations Centre (ESOC) and Agency Business Areas / Service Centres under the Enterprise Service Delivery Model (ESDM). /ppNCI Agency CIS Support Unit (CSU) Naples located in Lago Patria Naples Italy is responsible to manage deliver and maintain assigned Communication and Information Systems (CIS) products and services for the Agencys customers during peacetime crisis and war throughout its assigned AoR and as otherwise directed. As the local service provider and Service Management Authority (SMA) it supports the NCI Agency in delivering secure reliable end-to-end services under the Enterprise Service Delivery Model (ESDM). /ppWe are looking for Service Operations Branch Head who will take on the following roles and responsibilities : /ppDevelops communicates implements and reviews the processes which embed strategic management in the operational management of the organisation. /ppProvides detailed and specific advice regarding the application of their specialism to the organisations planning and operations. /ppForms maintains and leads workgroups and individuals to achieve organisational objectives. /ppDetermines and delegates objectives and task responsibilities to individuals or teams including people management responsibilities as appropriate. /ppFacilitates workgroups to deliver defined goals and outcomes. /ppProvides support guidance and suggestions to workgroups and teams to learn collaborative problem solving and improve their team performance. /ppPlans and manages the acquisition and deployment of resources to meet specific needs and ongoing demand. /ppDefines and manages the implementation of resourcing processes and tools. /ppIdentifies the communications and relationship needs of stakeholder groups. /ppTranslates communications / stakeholder engagement strategies into specific activities and deliverables. /ppUpdates and implements improvements to risk assessment and management methods. /ppEvaluates the benefits and drawbacks of alternative risk management approaches. /ppEvaluates the impact of standards and policies across functional specialties. /ppCollaborates with other functions in establishing and documenting joint standards. /ppFor a full list of duties please review the job description on the NCI Agency career site. /ph3About you /h3pThe valuable knowledge and experience that you bring to this role are : /ppA master degree at a nationally recognised / certified University in a related discipline and 5 years post-related experience. Or a Bachelors degree with 8 years post related experience. /pulliThe incumbent must have a minimum of five years of CIS engineering experience and five years of experience in the management of CIS systems either as a Project Manager or Service Operations Manager; /li /ulpA minimum of five years managerial and supervisory experience. /ppExperience leading multi-disciplinary technical teams in areas such as desktop support telecom network or cybersecurity. /ppPossess demonstrable leadership characteristics and extensive experience in leading teams of CIS professionals under challenging circumstances and in complex environments. /ppKnowledge and experience in the preparation and implementation of new or changed services. /ppKnowledge in the management of performance of systems and services. /ppKnowledge and experience of requirements identification and their analysis and validation. /ppDemonstrated experience in service continuity incident response and infrastructure support. /ppExperience in Risk Management. /ppFluency in English both written and spoken. /ph3What we offer /h3ulliGenuinely meaningful work as part of the most successful alliance in history; /lili5 year contract with competitive tax-free salary and household and childrens allowances; /liliPrivileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave; /liliExcellent private health insurance scheme; /liliGenerous annual leave of 30 days plus official holidays; /liliNATO Pension Scheme; /li /ulpDevelopment programs such as professional training wellbeing and more. /ppTo learn more about NCI Agency and our work please visit our website. /ppThe NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender gender identity race ethnic or cultural origin age religion sexual orientation and physical or neurocognitive ability. /ppAdditional details on the conditions of application can be found via the NCI Agency career site. /ppKey Skills /ppCorrosion Inspection,Evaluation,Drafting,Activex,HR Operations /ppEmployment Type: Full-Time /ppExperience: years /ppVacancy: 1 /p /p #J-18808-Ljbffr