W Rome is currently casting for a Groups & Events Sales Executive. Reporting to the Director of Sales, the role is responsible for managing the entire events and groups process—from the initial inquiry through to contract, planning, execution, and final billing. The talent will act as the key point of contact for clients, ensuring a seamless and personalized experience while coordinating closely with all operational departments of the hotel. The talent will focus onto delivering exceptional luxury service and experience to the guests, while maximizing revenue opportunities, and reflecting W philosophy and values.
We are on the hunt of extraordinary passionate hospitality Talents who will be ready to join us as soon as possible.
About us
W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.
What we offer
1. Professional career progression at international level in 8000 Marriott hotels
2. Learning and development opportunities online, on the job and in class
3. Discounts on hotel rooms, gift shop items, food and beverage
4. Experienced management & motivated and engaging colleagues
5. Charity events, Wellbeing activities through the TakeCare program
6. Canteen service and uniform
The impact you’ll make
What more could our guests want than outstanding service, a clean comfortable room and delicious food and drink? It will be your job to make sure they get even more from their stay with us. Reactively promotes all the options open to them, as well as being on hand to answer any questions about our hotels and services, you’ll make sure they know about everything they could wish for – and more. You’ll help create the warmest welcomes and most memorable visits and stays that keep them coming back again and again.
What you’ll do
Leads Management and conversion
7. Qualify and answer all the groups & events leads, follow-up with the clients and convert the inquiries into confirmed status.
8. Conduct site inspections and client meetings to showcase the hotel’s offerings.
9. Deliver timely, brand-aligned proposals and maintain a dynamic, organized sales pipeline.
10. Oversee the contract process until signature, before handing over to on-property teams for execution.
Coordination & Event organization
11. Manage the planning and coordination of all event details, working closely with clients to understand their needs and translate them into flawless executions.
12. Liaise with a variety of departments such as (and not limited to) rooms, kitchen, banquet operations, restaurants and bars to ensure all operational aspects of events are delivered to the highest luxury service standards.
13. Prepare and deliver detailed and complete Banquet & Event Order with due anticipation and handle the weekly “. meeting” with Operations.
Maximizing the Hotel Revenue
14. Maintain accurate records of all bookings and communication using the hotel’s CRM and events management systems, in order the sales strategy to always be aligned and efficient.
15. Meet or exceed individual and team sales targets, contributing to the hotel’s overall revenue goals.
16. Upsell hotel’s outlets and services to increase the total RevPAR
17. Stay informed on market trends, competitors, and industry developments.
18. Support cross-selling opportunities within other Marriott properties
Customer experience and luxury service delivery
19. Plan and deliver events together with the client while building strong relationships and encouraging repeat business.
20. Understand and anticipate clients’ needs, showing empathy, so to ensure a personalized service and a one-of-a-kind luxury experience.
21. Enroll guests to make them loyal to W Rome and Marriott and make them returning guests, offering them the guarantee of a customized and personal-preferences-based service.
Post-event management
22. Oversee the billing process, ensuring timely payment and full reconciliation of accounts.
23. Set-up proper billing accounts according to accounting policies.
24. Conduct post-event evaluations with the clients to gather feedback, secure repeat business, and to identify areas for improvement
What we’re looking for
25. At least 3/5years of related work experience in sales or events in luxury hospitality
26. Strong interpersonal, communication (both written and verbal), and negotiation skills
27. Confirmed organizational and time-management abilities
28. Customer-care and luxury-service-delivery mindset
29. Attention to detail, problem-solving attitude, and ability to manage multiple events at once
30. Positive and outgoing personality and a team-first attitude
31. Proficiency with events and sales software (. Opera, Delphi, Salesforce, or similar).
32. Flexibility to work occasional evenings or weekends based on event schedules.
33. Fluent English and Italian; additional languages are a plus
34. EU work permit or EU citizenship required
Explore our very big world
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.