Technical Sales Manager
The Technical Sales Manager leads the Technical Sales Team and supports Sales with technical expertise.
Achieve and maintain NPS Score to a Best in Class level
Role Purpose
* Management of the technical support team by nurturing a pro-active approach and accountable mindset.
* Ensure the "customer first" mentality in the team through email and phone availability to support internal/external customers.
* Monitoring of cross-reference activities and performances.
* Commercial support to specialists involved in the development of customized solutions.
* Team alignment according to the objectives / KPIs
* Coaching and further development of employees
Responsabilities
* Identify business opportunities on assigned customers
* Identify customer needs by actively listening to their needs
* Develop strategic relationships with customers
* Prepare customized development plans for customers
* Building a professional and proactive relationship with customers, maintaining it over time
* Maintain up-to-date customer data in the CRM in the company database to better position our offer and our services according to the type of customer
* Propose customized solutions to create business and projects (industrial, e-commerce.)
* Study, understand and use the RS value proposition and internal processes
* Ensure optimal productivity, through good planning and collaboration with Internal Sales function
* Interact with other internal functions, to offer the best solution
* Periodically align customer and supplier goals
* Participate in communication initiatives and events i.e. Fairs, Exhibitions, Campaigns and special Events
* Become the point of reference for assigned customers, representing the quality standards of RS
Requirements
* Proven experience in a Technical Sales or Sales Management role, preferably in B2B or industrial/electronics sectors
* Strong leadership skills with experience in team management, coaching, and performance alignment
* Solid commercial acumen and ability to translate customer needs into tailored technical solutions
* Excellent communication and interpersonal skills, with a proactive and customer-centric mindset
* Ability to develop and maintain strategic relationships with key customers over time
* Building a professional and proactive relationship with customers, maintaining it over time
* Familiarity with CRM systems and maintaining accurate and updated customer records
* Strong planning and organizational skills to ensure productivity and cross-functional collaboration
* Good understanding of value-based selling and internal sales processes
* Fluent in English; additional languages are a plus
* Proficiency in Microsoft Office; knowledge of SAP or similar systems is appreciated
About RS Group
Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.
We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.
We are one team. We deliver brilliantly. We do the right thing. We make every day better.
These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.
Together, we can make great things happen. Aim for amazing and beyond!
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