We are currently partnering with an international company within the premium plumbing and water systems industry to recruit a Technical Sales Engineer to support customers and internal teams with strong technical expertise and a service-oriented mindset.
Non aspetti a candidarsi dopo aver letto questa descrizione: per questa opportunità è previsto un elevato volume di candidature.
Role Overview
The Technical Sales Engineer acts as a key technical reference for customers and local teams, ensuring high-quality technical support, coordination of service activities, and close collaboration with sales and operations. The role combines technical know-how, customer service excellence, and strong cross-functional interaction.
Key Responsibilities
* Act as the first point of contact for customers and internal teams regarding technical issues
* Provide technical support and assistance in maintenance, guarantee, and service-related topics
* Coordinate external technical service partners for maintenance, guarantee, and goodwill works
* Advise Sales and Operations teams on technical matters when required
* Ensure high customer service standards and contribute to achieving quality targets
* Support continuous improvement initiatives within Technical Service and Customer Service / Back Office
* Collaborate closely with local subsidiaries and HQ to ensure service excellence
Profile Requirements
* Ideally technical education in sanitary building services (gas-water installer), as a technician or master craftsman. Other vocational training backgrounds in fields such as electricity, electronics, or related technical disciplines will also be considered.
* 3–5 years of experience in technical customer service, maintenance, or repair within sanitary/building systems
* Solid understanding of technical products and service processes
* Experience working with ERP and CRM systems (experience with Microsoft AX or similar tools is a plus)
* Fluent in English and native/bilingual italian. xjrgpwk
* Strong communication skills and ability to interact with multiple stakeholders (customers, HQ, partners)
* Service-oriented, proactive, and solution-driven mindset
* Well-organized, autonomous, and able to manage priorities effectively
* Willingness to travel frequently (approx. 50–60%)
What's Offered
* A technically challenging role in an international environment
* High level of autonomy and responsibility
* Close collaboration with sales, operations, and technical teams
* Long-term career development within a specialized and quality-driven industry