About the job Marketing Customer Support Agent -Italian Speaker Marketing Customer Support Agent - Italian Speaker Location: Lisbon' Portugal | On-site Employment Type: Full-time Languages: Italian+ English Monthly salary: 1200 Euro gross Role Overview We are looking for an Italian-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support' digital marketing assistance' and advertiser experience' requiring strong marketing knowledge and customer service skills. Key Responsibilities - Support advertisers with paid campaign setup' optimization' and troubleshooting - Provide guidance on campaign performance and platform tools - Deliver high-quality customer service to marketing clients - Assist clients via phone' email' or chat - Maintain accurate documentation in internal systems Schedule - Initial schedule (12-hour window): - Monday to Sunday: 07:00 - 19:00 - Shifts: 07:00 - 16:00 or 10:00 - 19:00 - 2 rotational days off Requirements - Fluent Italian and English - Experience in paid campaign management (mandatory) - Degree in Marketing or a related field - Proven experience in Digital Marketing - Previous experience in a Contact Centre or Service Program for an Advertising Technology company - Strong understanding of social media platforms and digital advertising fundamentals - Customer-oriented mindset with strong communication skills - Ability to work independently and as part of a team