STORE MANAGER Venezia
Salary: **Negotiable** Location: Venezia (VE) (Italy) Reports to: Area Management Type of Contract: **Permanent** Main duties: To manage and lead the team ensuring a consistent and exceptional standard of customer service in the boutique in Venice. The Role: To be in charge of the general operations of the store, making sure it runs smoothly, cleanly and meets any budget or sales goals; To analyse, elaborate and report sales figures, weekly, monthly, yearly to Retail Manager in order to leverage profits; To monitor all business costs and provides the area team with feedback and analysis on all store KPI's; To be responsible for supervising a retail organization's staff, meeting customer needs, planning and coordinating sales, merchandising, and budgeting; To maintain awareness of market trends in the retail industry and monitor what local competitors are doing; To develop retail excellence behaviors such as personal relationships with customers, individual follow-up of the clientele, selling ceremony, after-sales quality issues; To make sure staff meets all the requirements indicated by the Company and Retail Manager on dress code, standing, customer approach and selling ceremony; To liaise with HR Department to deal with special HR issues; To complete store operational requirements by scheduling and assigning employees rota; To be responsible for all employee corrective actions and ensuring any disciplinary actions are handled correctly; To arrange merchandise on shelves according to popularity and other criteria; To approach customers and offer them advice and support on product to persuade them to buy; To monitor shelves inventory and unload new products when needed; To operate cash registers and close daily revenues; To maintain a clean and orderly environment in the store; To provide information and other services such as handling returns of merchandise; To have great customer service skills and problem solving; To go the "extra mile" to meet targets; The Candidate Fluent in English (written & spoken) is essential; Previous demonstrable experience of managing a store team Retail or Service industry experience preferably within the fashion industry Capable to motivate, manage and lead the team Proven track record in delivering strong business results within a large team, large turnover and fashion nvironment. Ability to advise customers on smart professional dress and appearance An excellent communicator with customers and a leader for staff & colleagues Possessing great people management skills Good standard of numeracy Strong organisational skills Dynamic and creative