Ph3Experteer Overview /h3pIn this role you will serve as the technical link between customers, OEM RD teams, and internal engineering to support cold chain and refrigeration projects from design through lifecycle. You will help specify equipment, run product demos and provide ongoing technical support to ensure optimal system performance. You’ll work across cross‑functional teams to align with Copeland’s sustainability mission and drive value for high-profile customers in Italy. This is a hands‑on, application‑focused role with broad impact on design, commissioning and after‑sales support. /ph3Retribuzione / Benefits /h3ulliSupport internal NPD process and act as central technical contact between OEMRD and internal engineering /liliCreate and maintain high‑quality technical documentation for field applications /liliProvide technical support during specification and refrigeration system design activities /liliAssist customers in selecting refrigeration and HVAC equipment based on requirements /liliDemonstrate products and provide technical sales support throughout the sales process /liliDeliver ongoing technical support across the product lifecycle /liliAssist with implementation, commissioning, and troubleshooting of refrigeration systems /liliBuild relationships with high‑profile customers through regular engagement and visits /liliStay updated on industry trends, regulations and emerging refrigeration technologies /liliCollaborate with other Technical Sales Engineers to share knowledge and field experience /liliFor senior profiles, participate in account planning and identify upsell/cross‑sell opportunities /li /ulh3Responsabilità /h3ulliExperience in refrigeration, cold chain or commercial cooling applications /liliStrong understanding of how refrigeration products are applied in customer systems /liliExperience supporting OEMs, contractors, end users or competitors in the refrigeration market /liliStrong customer‑facing communication and technical problem‑solving skills /liliAbility to provide remote and on‑site technical support /liliFluent Italian language skills essential /li /ulh3Requisiti fondamentali /h3ulliFlexible and competitive benefits plans /liliFlexible time off plans /liliParental leave /liliVacation and holiday leave /li /ul /p #J-18808-Ljbffr