Job Description
Digital Payment & Fraud Intern – E-Commerce
Position Summary
We’re looking for a sharp, detail-oriented, and analytical intern to support our Payment & Fraud department. This internship is ideal for someone passionate about sneakers and interested in gaining hands-on experience in digital payments and fraud prevention, working alongside experienced professionals in a fast-paced e-commerce environment. You’ll play a key role in safeguarding high-value orders and maintaining customer trust in a market where every transaction counts.
Key Responsibilities
* Monitor daily orders and payment activity to identify suspicious or high-risk transactions, with a focus on high-ticket and highly desirable items.
* Analyze fraud patterns specific to luxury goods, including new account creation, account takeovers, bot activity, and identity fraud.
* Assist with the verification of digital identities, particularly for first-time buyers.
* Support the refinement of fraud detection rules to balance security, business goals, and customer satisfaction.
* Assist in the investigation and resolution of chargebacks, refund abuse, and “item not received” claims.
* Help create and maintain fraud case logs, reporting dashboards, and process improvement documentation.
* Contribute to the continuous improvement of departmental processes, tools, and overall performance
* Support the achievement of departmental KPIs and overall business objectives.
* Collaborate with Customer Support, Logistics, and Finance teams to review and verify flagged orders.
Qualifications
* Currently pursuing or recently completed a degree in Economics, Finance, Data Science, or a related field.
* Proficient in Microsoft Excel.
* Strong analytical and problem-solving skills, with a keen eye for detail and a high level of integrity.
* Effective communication skills in English, both written and spoken.
* Strong interest in sneakers, fashion, or luxury e-commerce.
* Ability to manage multiple priorities in a fast-paced, high-stakes environment.
Preferred Skills & Experience
* Familiarity with the luxury or resale sneaker market (brands, platforms, and buyer behavior).
* Knowledge of payment platforms and fraud detection tools.
* Experience with manual fraud reviews, digital identity verification, or chargeback handling.
* Basic knowledge of SQL, Python, or BI tools is a plus.
* Prior internship or academic work in fraud prevention, payment operations, or digital trust & safety is a plus.
We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.