Overview
The Functional Analyst will be inserted in the Global Field Force & Customer Engagement Systems area with direct reporting to the Functional Development Coordinator.
The Functional Analyst is responsible for the development of specific functions within the CRM system. His/Her main duties include analysis, design, support to the development, testing and documentation. He/She has to grant the correct integration with the other applications environments.
The Functional Analyst will participate to meetings with internal stakeholders to follow up on the status of the CRM project and will capture new or amended requirements.
He/She will work closely with the other Functional Analysts on the overall backlog, global vision definition and planning activities to ensure the successful implementation of the CRM system.
He/She will be responsible for a development team working with Agile methodology.
Main Activities & Responsibilities
* To listen, understand and analyse new business needs in detail, assessing the feasibility of requirements.
* To evolve existing functionalities by identifying possible improvements.
* To understand and ensure the necessary elements for the implementation of E2E processes between different systems
* To prepare and participate in Sprint Planning Meetings (mock ups creation, epic and user stories writing, acceptance criteria definition).
* To detail and illustrate the user stories providing all the necessary clarifications to assist the development team with their story estimation and sequencing.
* To define the team's specific objectives for the upcoming sprint.
* To maintain the Product Backlog. With input from users and all relevant stakeholders, the Functional Analyst has the primary responsibility for building, editing and maintaining the team backlog.
* To prioritize items backlog based on user value, time and other team dependencies.
* To verify and accept developed stories. This include the validation that the story meets defined acceptance criteria. Doing that, he/she also assures an appropriate level of quality.
* To document functionalities for the end users by writing documentation on the Confluence platform illustrating the behaviour of the software for any kind of user.
* To take care of the documentation, that must be duly updated for any change made in the software.
* To liaise with other teams working on projects linked to the FF systems.
Job Requirements
* Bachelor degree with scientific background.
* At least 3 years of experience in similar position/role.
* Knowledge and experience with Salesforce.com applications highly appreciated.
* Good knowledge of English (written and spoken).
* Knowledge of UX/UI paradigms.
* Basic knowledge of SQL language.
* Good knowledge of the Google Suite and Office Suite applications.
* Excellent analytical skills, critical thinking and problem solving capabilities.
* Attitude to team working.
* Ability to manage several tasks at one time with high organizational skills and capability to clearly identify the priorities.
* Proactive attitude to drive projects to completion, spirit of initiative.
* Strong listening, communication and negotiation skills.
* Strong motivation.
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