Who We Are
We are a renowned group in the hospitality sector, currently managing two prestigious 4-star hotels in the heart of Florence. Our first hotel, opened in 2017, has built a solid reputation for service excellence and high guest satisfaction. To ensure impeccable service from the very first guest interaction, we are looking for a Front Desk Agent to join our Front Office team.
Role Objective
The Front Desk Agent is the first point of contact between the hotel and its guests, playing a key role in delivering a warm, efficient, and personalized welcome. The selected candidate will be responsible for managing check-in and check-out operations, handling reservations, and assisting guests throughout their stay, in line with the high standards of a luxury hotel.
Main Responsibilities
* Greet guests with professionalism, courtesy, and attention.
* Handle check-in and check-out procedures promptly and accurately.
* Provide detailed information about hotel services, the city, and local events.
* Manage phone and online bookings through the hotel’s management software.
* Keep arrival and departure records updated.
* Collaborate with other departments to ensure maximum guest satisfaction.
* Handle complaints or special requests with timely and effective solutions.
* Ensure the reception area and guest information materials are tidy and presentable.
Mandatory Requirements
* High school diploma or university degree in tourism/languages (preferred).
* At least 1 year of experience in hotels of a similar or higher category.
* Excellent command of English (B2 level or higher).
* Excellent command of French and/or German (B2 level or higher).
* Knowledge of a third foreign language is considered a plus.
* Operational knowledge of major hotel management software (e.g., Opera, Protel, Mews, etc.).
* Familiarity with major OTA channels and booking systems.
Technical and Soft Skills
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and stress management.
* Attention to detail and accuracy in administrative tasks.
* Teamwork and cross-departmental collaboration skills.
* Flexibility with work shifts, including weekends and holidays.
* Discretion, reliability, and strong customer orientation.
* Passion for hospitality and commitment to service excellence.
Why Join Our Team?
* Become part of a dynamic and growing hospitality group in the heart of Florence.
* Gain professional experience in a luxury property focused on quality and detail.
* Work in a stimulating and collaborative environment committed to service excellence.
* We offer a competitive compensation package and real opportunities for professional growth.
If you are passionate about high-end hospitality and want to help create memorable experiences for our guests, apply now and become a key part of the success of our new property.