Ph3Job Summary /h3 pFunctions as the leader of the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and responsible for implementing the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. /p h3Candidate Profile /h3 h3Education And Experience /h3 ul li2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. /li li4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. /li /ul h3CORE WORK ACTIVITIES /h3 h3Developing Executing Sales Strategies /h3 ul liWorks with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. /li liDevelops, implements and sustains aggressive solicitation program focused on increasing business. /li liWorks with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. /li liAssists with the development and implementation of promotions, both internal and external. /li /ul h3Maximizing Revenue /h3 ul liProvides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). /li liRecommends booking goals for sales team members. /li /ul h3Managing Sales Activities /h3 ul liMonitors all day to day activities of direct reports. /li liApproves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. /li liParticipates in sales calls with members of sales team to acquire new business and/or close on business. /li liExecutes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). /li /ul h3Analyzing Reporting on Sales and Financial Data /h3 ul liAnalyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals. /li liAssists Revenue Management with completing accurate six period projections. /li liReviews sales and catering guest satisfaction results to identify areas of improvement. /li /ul h3Ensuring Exceptional Customer Service /h3 ul liDisplays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. /li liInteracts with guests to obtain feedback on product quality and service levels. /li liMeets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. /li liEmpowers employees to provide excellent customer service. /li liObserves service behaviors of employees and provides feedback to individuals and/or managers. /li liIncorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. /li liEnsures that a customer recognition program is in effect throughout Sales. /li liExecutes and supports the company’s Customer Service Standards and property’s Brand Standards. /li liParticipates in and practices daily service basics of the brand. /li liExecutes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. /li liServes the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. /li liGains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. /li /ul h3Building Successful Relationships /h3 ul liDevelops and manages relationships with key stakeholders, both internal and external. /li liWorks collaboratively with off-property sales channels (e.g.,, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. /li liWorks with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. /li liAttends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. /li /ul h3Managing and Conducting Human Resource Activities /h3 ul liInterviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. /li liDevelops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. /li liUtilizes all available on the job training tools for employees. /li /ul pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p /p #J-18808-Ljbffr