About CoreView
CoreView is the global leader in Microsoft 365 (M365) tenant resilience, serving over 23 million users worldwide. We empower the world’s leading organizations to master the complexity of Microsoft M365. Through robust security and precise governance, we help ensure that our client’s environments stay cyber-resilient and productive, no matter how complex they are.
Our unified, cloud-native platform delivers powerful automation, rapid value, and end-to-end visibility across the entire M365 ecosystem. Backed by world-class support and a collaborative, innovative culture, CoreView is a place where your ideas matter, and your work truly impacts global enterprises.
* This position is a 12 month fixed term contract **
Job Summary
We are seeking a qualified, detail-oriented, and creative individual to join our team as a Technical Copywriter and Product Trainer. In this role, you will be responsible for producing clear, concise, accurate, and consistent written content across our product documentation, knowledge base, and educational materials. You will also own product release communications, including presenting new features and improvements during live sessions.
Job Requirements
* Minimum of two years of experience (candidates with less experience but a relevant background will also be considered)
* Ability to write effective technical content
* Ability to present to other teams during live sessions
* Proficiency in Word and PowerPoint (for creating presentations)
* Excellent written and verbal English skills (native or bilingual English speaker preferred)
* Interest in the IT sector
* Experience as an Technical Writer/Copywriter in the IT industry for SaaS B2B Companies
Job Responsibilities
* Create and maintain product documentation. Keep manuals and knowledge base articles clear, complete, accurate, concise, up to date, and aligned with the copywriting guidelines for consistency.
* Own the structure and navigation of technical documentation. Define categories, and article/manual structures and templates so information is easy to find, browse, and use.
* Keep writing consistent across educational channels. Own and maintain the writing and copy guidelines (tone, terminology, formatting).
* Act as the internal copywriter for technical and educational content. Provide clear written content for internal teams (web, emails, presentations, training materials) following the writing guidelines.
* Own the full product release communication process, ensuring new features and improvements are communicated accurately, completely, clearly, and effectively — both to customers and internal teams.
* Ensure text content production and updates are fast, while keeping output quality high, consistent, and aligned with our branding.
Key Activities
* Gather content and information: collect inputs from Product/Engineering/Support, ask follow-up questions, and confirm details before writing or updating documentation.
* Write and publish product manuals: write new manuals and updates, then publish and format them according to the guidelines.
* Write and publish knowledge base articles: create new articles and update existing ones based on product changes and customer/support needs.
* Maintain writing guidelines: update rules and examples, align with key stakeholders, and make updates easy for others to follow.
* Deliver copywriting requests: clarify what is needed, write the content, collect feedback, and deliver the final version (including text for presentations, websites, emails, and live training materials such as slide text, scripts, and speaker notes).
* For the product release communication process: collect new feature information and ensure all necessary details are in place; write the release notes; prepare and deliver the internal training presentation during live sessions; and publish all content across the relevant channels.
* Search for, propose, and implement approaches, methods, formats, and tools that make content faster to produce and update, while keeping quality high, consistent, and aligned with our branding.
Coreview Values
Ownership Mindset: Take ownership. Drive outcomes.
One Team: One team, one goal, embracing diversity - to achieve more together.
Velocity: Decide fast. Deliver fast. Repeat.
Continuous Improvement: Curiosity drives us. We challenge the status quo.
Customer First: Listen deeply. Solve boldly.
Resilience: Steady under pressure.
CoreView is an organisation which values the strength that diversity brings to the workplace. As an employer, we seek to promote equal opportunity through affirmative action. All qualified applicants will therefore receive consideration for employment and will not be discriminated against based on gender/sex, race/ethnicity, disability, age or any other protected group status (such as protected veteran status) or characteristic that is protected by local legislation.
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