What will be your mission?
As a Reservations Staff, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction.
What will you do?
* Encourage upselling and meeting set revenue targets each month.
* Be fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times.
* Process and respond within 24 hours to all reservation requests according to standards.
* Be up-to-date with current hotel information and data including room types, rates, facilities, F&B departments and promotions.
* Maximize quality levels of product, service and guest satisfaction.
* Ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner.
* Monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met.
* Attend hotel events, daily briefings and training to enhance professional skills.
What are we looking for?
* Strong communication skills and persuasiveness.
* Stress resistance and an organized working method.
* Flexibility, accuracy and helpfulness.
* Good level of English both verbal and written
* Always thinking one step ahead and attention to detail.
* Relevant work experience is a plus.
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
* Worldwide experience – diversity of 150 different nationalities.
* Career development opportunities full of national and international challenges.
* Wide range of training programmes to enhance your skills.
* Wellbeing initiatives, including flexible working conditions.
* Team member recognition programmes, including Memorable Dates.
* Ability to make a difference through our sustainability programme and volunteering initiatives.
* Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
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