Experteer OverviewIn this Senior Account Manager role, you will safeguard and grow key client relationships by deeply understanding client supply chains and aligning Flexport solutions to their goals. You will collaborate with cross‐functional teams across regions to ensure a consistent, high‐quality client experience, drive upsell and renewal opportunities, and architect multi‐year supply chain roadmaps. The role combines relationship management, data‐driven oversight, and strategic advisory to deliver tangible client value and scale Flexport's impact.Retribuzione / BenefitsNavigate client hierarchies and engage executives to deepen the Flexport partnershipMeet with clients regularly to monitor account health and improve the experienceIdentify, develop, and close upsell, cross‐sell, and renewal opportunitiesMonitor client financial health and ensure consistent payment schedulesLead onboarding and create standard operating proceduresScope and guide implementation timelines for new opportunities and clientsCollaborate with global counterparts to ensure consistent account managementMonitor metrics with Global Operations to meet client expectations and resolve issuesPrepare content for regular client touchpoints to demonstrate value and identify new opportunitiesArchitect 3‐year supply chain roadmaps aligned to client goalsDrive product adoption with client stakeholdersReview and update client success criteria as needs evolveContinue learning to act as a trusted advisorUtilize data (e.g., Salesforce) to monitor book of business health and improve Flexport experienceMentor and coach fellow Account Managers on client support and partnershipsResponsabilità5+ years in supply chain operations, sales/account management, or client‐facing role2+ years in logistics, freight forwarding, or supply chainClient‐centric mindset focused on outcomes and strategic planningHands‐on, process‐oriented with strong problem‐solving skillsStrong curiosity about client needs and Flexport capabilitiesExceptional attention to detail for metrics and relationshipsStrong business acumenProven track record of cross‐selling a productFocus on growing customers through a consultative approachRequisiti fondamentaliHealth insuranceLife insuranceEquity programParental leave and parental leave22 vacation days and PTOLunch compensation up to €12/day
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