Responsibilities
Coordinating day-to-day operations and managing day-to-day operations of the cafe.Ensuring that company guidelines are followed and supporting the manager as needed.Driving sales and ATV to achieve monthly target.Maintaining a safe and clean work environment and following the audit and AP standard.Supervising, leading and motivating employees.Monitoring customer and client satisfaction and managing customer complaints and resolving their issues.Supporting staff on the best ways to resolve issues with customers and deliver excellent customer service.Greeting customers and delivering excellent customer service.Preparing coffees and other beverages to a high standard of taste and quality.Making recommendations to customers and answering any questions.Coordinate orders with other baristas to ensure a smooth customer experience.Manage orders for stock and coffee supplies.Maintain and updated record of Hygiene audit requirements (e.g., temperature control, fridge temperature record).Maintain and clean coffee bar area, organizing service where needed.Monitor and maintain hygiene and cleaning standards.Nurture friendly relationships with customers to increase loyalty and boost our reputation and provide customers a Ralph's Coffee experience.
Qualifications
Good communication and leadership skills.Create a vibrant and welcoming atmosphere for all customers.Train and set standards for baristas.Handle customer complaints with professionalism and tact when manager is not around.
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