MissionThe main target of the Predictive Maintenance program is to predict quality failures before they happen and act preventively. Using Predictive Maintenance for specific failures will lead to warranty costs reductions and customer satisfaction increase. This program will use huge amounts of data collected over the air from all connected vehicles and AI algorithms for predictions.ActivitiesThe overall objective is to build an operational Predictive Maintenance program and to operate it making sure to reduce warranty costs, increase customer satisfaction and limit the disturbance of our customers.Under the leadership of the Predictive Maintenance Program director, the predictive maintenance operations manager:
Will be responsible for selecting the issues (failures) to be used for predictive maintenance (for which the predictive operations will save warranty spending and increase customer satisfaction)Will be responsible to check the pattern definition of the selected failures, the data collection relative to this failure and pattern.Will support the teams building the algorithms of detection from a quality (business side)Will be responsible for building the business case for the selected failure and prepare a decision to start the operations of predictive maintenance for this failure.Will be responsible to plan an operate the test phase, the ramp-up and the full operations for the selected failure.Will be responsible to monitor the performance of the algorithms and the performance in the field (precision, recall, on-time).Will be responsible to monitor the savings, the customer inconveniences, and related KPIs and propose to act on the operations when needed (stop, limit, revise criteria).Will be responsible to ensure all stakeholders are align on the criteria, the messages, the communication channels, the operations at dealers with Brands, customer care, After-sales, quality, PDT.
ResponsibilitiesFinancial data: under the leadership of the program manager, will be responsible to propose decisions up to several millions €.Degree of autonomy
Manages their activity, makes necessary decisions within their responsibilities and in compliance with company operationsEnsure a good coordination with all stakeholders.
Reporting
Reports actions and results to Predictive Maintenance Project director.
Functional relationships
Will coordinate team members in multiple entities to contribute to deploy predictive maintenance use cases (PDT, Quality, Aftersales, customer care, SWBU, AI & ICT teams, brands).
KnowledgeRequired knowledge
BS in Engineering or preferably a master's degree in engineering, international profile3+ years of experience in product quality (quality in the field, troubleshooting, root cause analysis, recall & campaigns) required.Experience in data project required, experience in use of OTA data is a plus.Able to work in a cross-functional and international environment.Fluent English (written & spoken) required, and a second language desired (French/Italian).
Equal Employment OpportunityWe welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.#J-18808-Ljbffr