Consumer Care / Customer Care - Permanent Job DescriptionAbout the role
As part of our Customer Service team in Italy, you will play a key role in supporting our customers and ensuring a seamless experience across the entire order‑to‑delivery process. You will collaborate closely with cross‑functional teams including Supply Chain, Logistics, Product Lines, and Credit. The role is based in Assago. You will report to the Customer Service Manager Italy.
What you’ll do
* Daily check and monitor of order status in SAP
* Order release to delivery booking
* Manage customer returns/refusal and related Credit Notes
* Manage customer interaction to ensure optimized service level
* Escalate and provide feedback on various issues (stock out, phase in, phase out, logistics, etc.)
* Cooperate with sales team to ensure efficient order flow and work on potential upselling initiatives (if agreed with Sales Manager)
* Analyse data to identify trends and opportunities for process improvement
* Support process digitisation through advanced technology tools under development or in place
Who you are
* Relevant experience in B2B Customer Service (some project‑related experience at international level would be considered a great asset)
* Fluent in Italian and English
* Strong digital and analytical skills
* Advanced knowledge of Excel (must have), proficiency with Business Intelligence tools (e.g. Power BI) and SAP is a strong plus
* Enthusiastic team player, collaborative with teammates
* Customer‑focused mindset, excellent communication skills and ability to work in cross‑functional teams
* Problem‑solving attitude, able to quickly take the right decisions
* Proactive approach, willing to contribute to continuous improvement
Benefits and Development
As part of the Electrolux Group, we continuously invest in your development with no barriers to where your career could take you. We believe in fairness and inclusion. The annual gross base salary starts from €29,100.00, depending on qualifications and experience. The role is covered by the Italian Metalworkers’ National Collective Labour Agreement (CCNL Metalmeccanici).
People and Culture
We believe diverse perspectives make us stronger and more innovative, and celebrate collaboration across 100+ countries to deliver solutions that promote sustainable living.
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