Summary
Ready for a new challenge? Join Guidewire as a Senior Sales Account Manager, we would love to see your background The focus of this role is to manage relationships with existing customers, negotiate contract renewals, manage reference requests and ensure customer satisfaction. In this role, you will need to work well with extended teams across our organization in support of our customers. The AM role is part of the Sales organization, so you will be expected to identify sales opportunities and engage field sales as necessary.
Job Description
We need an experienced Sales Account Manager to help ensure long term success and reference-ability at existing customers in the P&C Insurance industry. Deep knowledge of working with large sophisticated customers, sales and contracts is required. The candidate must be experienced at forming long term relationships with executives in the assigned territory. Insurance knowledge is a plus.
The focus of this role is to maintain relationships with existing customers,
negotiate contract renewals, manage reference requests and ensure customer
satisfaction as well as identify and pursue new business opportunities through proactive prospecting. In this role, you will need to work well with extended teams across our organization in support of our customers. The Sales Account Manager role is part of the Sales organization, so you will be encouraged to identify sales opportunities and engage field sales as necessary.
Key Responsibilities:
* Build and lead post-sale client relationships to maximize product expansion opportunities and ensure customer satisfaction
* Manage and close contract renewals and updates
* Establish and maintain reference contacts and encourage participation in PR, success stories, videos and events
* Develop relationships with customers at all levels of the organization (C-level to program leads) in the assigned territory
* Engage internal departments and key partners as necessary to drive successful customer engagements
* Provide regular updates to customers on product roadmap, new offerings and company initiatives
* Arrange and participate in product, technical and sales presentations to clients
* Facilitate customer user groups in assigned region
* Support the resolution of customer critical issues with participation from other teams as needed
* Maintain a solid knowledge base of the Company's underlying technology, products, delivery services, education offerings, solution partners and system integrators
* Follow and support Company procedures for proposals, contracts, and policy changes
* Represent the Company at conferences, industry meetings, user groups and other venues in support of our customers
* Track and report key engagement metrics to Management regarding the coverage of your territory
* At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.
REQUIRED SKILLS/EXPERIENCE INCLUDE:
* Minimum 5-year experience with enterprise software
* Extensive experience and knowledge of the Insurance industry preferred
* Proven ability to proactively identify new sales opportunities and experience in nurturing and growing existing customer accounts
* Thorough understanding of enterprise account management and show a methodical approach to handling a territory
* Well-developed verbal communication, liaison and representation skills
* Well-developed writing skills and the ability to proof read own material and that of others
* Demonstrated ability to embrace AI and apply it to your role as well as use data-driven insights to drive innovation, productivity, and continuous improvement.
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit and follow us on Twitter: @Guidewire_PandC.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.