Job Description - Restaurant Manager (HOT0C487)
Job Number
HOT0C487
Work Locations
Hilton Milan Hotel, Via Luigi Galvani 12, Milan 20124
Responsibilities
As a Restaurant Manager, you are responsible for managing our Cotoliamo restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Manage Restaurant operations
* Maintain exceptional levels of customer service
* Recruit, manage, train and develop the Restaurant team
* Manage guest queries in a timely and efficient manner
* Work within budgeted guidelines in relation to Food and Payroll
* Drive sales to maximize budgeted revenue
* Develop menus with other members of Food and Beverage team
* Accountable for monthly stock takes
* Incentivise team members to maximize sales and revenue
* Set departmental targets and objectives, work schedules, budgets, and policies and procedures
* Evaluate guest satisfaction levels with a focus on continuous improvement
* Ensure communication meetings are conducted and post-meeting minutes generated
* Be environmentally aware
* Assist other departments wherever necessary and maintain good working relationships
* Comply with hotel security, fire regulations and all health and safety legislation
Qualifications
A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Management and/or supervisory Food and Beverage experience
* Able to meet financial targets
* Ability to comply with all Food and Beverage brand standards
* Ability to work under pressure
* Willingness to develop team members and self
* Flexibility to respond to a range of different work situations
* Fluent in English and Italian
Advantageous Capabilities
* Degree in relevant area
* Passion for delivering exceptional levels of guest service
Working for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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